OSS Support Engineer

United States·Crystal Springsmid

Customer SupportSupport Engineer

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Location:Crystal Springs, Mississippi, United States of America Job ID: R0140533 Date Posted:2026-08-04 Company Name:HITACHI ENERGY USA INC Profession (Job Category):IT,

Technical Tools

Customer SupportSupport Engineer

Crystal Springs, Mississippi, United States of America

2026-08-04

HITACHI ENERGY USA INC

IT, Telecom & Internet

Full time

Are you a hands-on technology professional who enjoys solving problems, supporting people, and keeping operations running smoothly? Join Hitachi Energy as an Onsite IT Support Specialist in Crystal Springs, Mississippi, and play a vital role in delivering exceptional IT support within a dynamic manufacturing environment.

In this highly visible role, you'll be the trusted face of IT support, working directly with employees to resolve technical issues, deploy and maintain devices, and ensure users have the tools they need to be successful. From troubleshooting hardware and software challenges to coordinating logistics and managing IT assets, every day brings new opportunities to make a meaningful impact.

You'll thrive in an environment that values initiative, collaboration, and continuous improvement while providing opportunities to expand your technical expertise and professional growth. If you are passionate about technology, committed to delivering excellent customer service, and eager to contribute to a global leader advancing sustainable energy solutions, we'd love to hear from you.

Provide hands-on support for IT issues requiring on-site assistance.
Deliver, configure, and deploy ready-to-use computers and devices.
Guide users with practical training on common IT tools and services.
Manage inventory of IT hardware, accessories, and related assets.
Conduct regular stock checks and maintain accurate asset records.
Coordinate device shipments, returns, and equipment movements.
Manage warranty claims and vendor interactions for hardware repairs.
Support collaboration spaces, meeting rooms, and end-user technology needs.

Formal IT qualification, technical diploma, degree, apprenticeship, or equivalent experience.
Minimum of 2 years of professional IT support experience.
Experience supporting users within a manufacturing environment.
Knowledge of ServiceNow, Microsoft 365, Windows, iOS, and asset management tools.
Strong communication skills in English and ability to work independently.
ITIL 4 and/or Lean Six Sigma certifications are preferred.

Join a global technology leader committed to advancing a sustainable energy future.
Grow your career through ongoing learning, development programs, and international opportunities.
Collaborate with diverse teams in an inclusive culture that values innovation, wellbeing, and continuous improvement.

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.