Sales Project Management Specialist

Hitachi Energy Transformers- You’ll work as part of our Insulation & Components team, which engineers’ solutions, and products such

as Bushings, Tap Changers and power and distribution Components. We’re the world’s largest supplier of transformer components.

• Handle complete order execution from Purchase Order (PO) receipt to final delivery and project closure.

• Review customer purchase orders for commercial and technical compliance against quotations,

• contracts, and specifications.

• Process order entry and management in SAP, PowerShop, or other business systems.

• Monitor project milestones, lead times, production schedules, shipment plans, and customer

• commitments.

• Ensure timely order execution while maintaining quality, cost, and delivery objectives.

• Serve as the primary point of contact for customers during order execution.

• Provide regular project updates regarding order status, delivery schedules, documentation, and

• shipment tracking.

• Support customers with technical clarifications related to bushings, General Technical Particulars

• (GTPs), drawings, test certificates, and related documentation.

• Build and maintain long-term customer relationships to enhance customer satisfaction and retention.

• Support Front-End Sales (FES) teams during quotation preparation, pricing discussions, and order

• closing activities.

• Coordinate submission of Proforma Invoices (PI), Letter of Credit (LC) establishment, invoicing

• activities, and payment follow-up.

• Coordinate with finance teams for payment accounting, revenue recognition, and commercial

• compliance.

• Monitor project cash flow and payment milestones to ensure timely collections.

• Coordinate closely with factories, production planning, sourcing, logistics, finance, quality, and service

• teams to meet customer requirements.

• Facilitate resolution of commercial, technical, and operational issues impacting project execution.

• Ensure all internal stakeholders are aligned on project priorities and delivery commitments.

• Create and manage Customer Complaint Resolution Process (CCRP) cases.

• Coordinate root cause analysis and corrective actions with relevant stakeholders.

• Ensure timely closure of customer complaints and effective communication with customers.

• Support quality initiatives aimed at improving customer experience and operational excellence.

• Ensure compliance with Hitachi Energy policies, contractual obligations, and applicable regulations.

• Actively participate in customer audits, factory approvals, Global Quality & Sustainability Audits

• (GQSA), ISO audits, and other compliance activities.

• Maintain complete and accurate project documentation and records throughout the order lifecycle.

• Drive Transactional Net Promoter Score (T-NPS) survey participation and customer feedback

• collection.

• Analyze customer feedback and coordinate improvement actions with relevant stakeholders.

• Identify process improvement opportunities to enhance delivery performance and customer satisfaction.

• Share lessons learned and best practices across the organization.

• Maintain sales pipelines, forecasts, CRM records, and order backlog reports.

• Prepare monthly reports such as OBL, OCS, order intake, backlog status, and forecast updates.

• Identify opportunities for repeat business, modernization, upgrades, and new customer acquisition.

• Support growth initiatives by strengthening customer engagement and market presence.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent.

• MBA or postgraduate qualification in Marketing, Operations, or Business Management will be added

• advantage.

• Relevant 3–5 years of experience in Sales Operations, Project Management, Order Execution,

• Customer Service, or Marketing & Sales within industrial manufacturing, power systems, transformers,

• or electrical equipment industries. (Total experience not exceeding 8 Years)

• Experience in handling export and domestic order execution.

• Strong exposure to SAP/ERP systems, commercial documentation, logistics coordination, and

• customer interactions.

• Proficiency in both spoken & written English language is required.

• SAP / PowerShop / CRM systems

• Project and Order Management

• Commercial Documentation

• Export & Import Processes

• Customer Relationship Management

• Business Reporting & Analytics

• Contract and Payment Management