Station Operator

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Under general supervision, the Station Operator will:

• Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints
• Offer customers accurate, helpful travel and transit system-related information
• Provide assistance to customers in the use of ticket equipment
• Explain to customers various options and policies
• Monitor the proper operation of elevators and escalators
• Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
• Direct customers during busy peak times
• Assist with emergency station and train evacuations
• Request police and/or medical assistance, as needed; and perform related work.
• Available to attend EVERYDAY for training Monday-Friday 

Station Operators will required to work rotating shifts including nights, Saturdays, Sundays, and holidays.

Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.

• Excellent customer service skills
• Two (2) + years of experience in customer service or equivalent education and work experience.
• Ability to use computers and tablets
• Able to distinguish colors

• Three or more years of experience of customer service.

• Second language skills desired but not required.

• High School or equivalent, college preferred.

Note: In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.