UXUI / AI Transformation Intern

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Our motivation is the mobility turnaround. To achieve this, our teams find innovative products and solutions that ensure the operation and reliability of the entire rail network and increase capacities on the rails.

Our projects are diverse. To make our teams even stronger, we are looking for your support. In return, we offer you an attractive overall package with the following benefits:

• Stronger together: Networking through internal networks and working in international teams
• Our drive: Together, we are laying the foundations for the digitization of the rail around the world, to get people safely to their destinations and to their loved ones!
• Attractive conditions: A secure and permanent job with a global company

As Hitachi Rail GTS, we are advancing rail signalling and safety solutions to ensure safe and efficient railway operations worldwide.

Our technologies help to bring billions of people reliably to their destinations by rail every year – making sustainable mobility a reality.

Join our ADP (Advanced Development Projects) Team.

Be part of a digital and AI transformation team shaping, innovating, and contributing to the future of Hitachi Rail’s transportation systems in Singapore. Help drive the collective experience and AI-centric digitalization forward—impacting not just millions of commuters, but many users of global transportation systems.

As our new facilitator of UX/CX/AI change management and digital transformation (In Training).

Primarily: You will cover and support the UXUI/AI Kaizen Lead with the following scopes:

• →Support the kaizen and innovation projects; by nurturing human centered design, product thinking, UX; to collaborate in modelling the user experience of various business-to-business (B2B) systems and engineering solutions
• →Support and facilitate user research studies to uncover needs, pain points, support validation using various methods (E.g. user interviews, surveys, desk research, card sorting, usability testing, tree-testing, heuristic analysis)
• →Contribute to company or customer joint workshop(s) with designing, planning, and of facilitation
• →Drive co-creation and discovery of archetypes and research outcomes (service blue printing, user persona, user journey, experience maps, wireframes, etc.)
• →Design the system/tool UI with best practices and be proactive in validating them with primary/secondary research or ideally with proxy/end-users
• →Iterate designs based on workshop outcome, user test findings and well considered system thinking
• →Engage with stakeholders to define elusive problem space, business value preposition and on the ideal ways of working for the success of the product
• →Presenting UX/research outcomes to nurture business alignment and educate stakeholders on their impact to the development and product values
• →Contribute to the global design system, alpha style guides and liaise with the design system owners to ensure alignment with best practices
• →Supporting the UXUI/AI learning/training workstreams, both locally and regionally.

Secondarily: You will also support the UXUI/AI Kaizen Lead and our Product Development Team with the following scopes:

• →Assist the team lead with digital Kaizen discovery and research workstreams at the company or regional level.
• →Support joint/cross-functional solution development cycles as a UXUI or AI adoption domain expert in training.
• →Advocate for AI tool adoption as a trainer or tool facilitator in workshops (e.g., Miro collaboration tool, Microsoft Copilot, and our products with ChatGPT LLM integration).
• →Participate in company-wide co-discovery efforts to identify gaps or opportunities in AI change management and digital tool adoption.
• →Collaborate with product lines in projects or research exchanges across Japan, Canada, France, the United Kingdom, Romania, Hong Kong, and Malaysia.

Key Attributes:

• Professional, curious, humble, adaptive, collaborative, data-driven, bold (willing to challenge assumptions), and committed to in-house or on-site user/system research work.
• A people-first mantra is a must.
  This is a key attribute in UX and transformation work—essential for effectively articulating, facilitating, and communicating our ways of working, processes, concepts, and business values.

Good to have:

• Technological and coding knowledge (General level)
• Microsoft Office competency
• Basic AI/ML understanding
• Familiarity with the Scrum framework
• Visual design, UX design, and prototyping experience using Figma or Adobe tools
• Prior User research, AI or non-AI Interface/product design experiences will be highly considered as a hiring advantage.
• Students who can commit to a minimum of 6–8 months full-time credit-bearing internships, with potential for extension, are preferred.

We look forward to receiving your application in just a few clicks via our career portal.

For further information about Hitachi Rail as an employer visit us on www.hitachirail.com/careers

Equal opportunities and self-determined participation of severely disabled persons and persons of equal status as well as respectful cooperation are firmly anchored principles within Hitachi Rail and its subsidiaries. We also aim to offer all our equal opportunities to start a career and to receive training and further education in our company. We consciously promote diversity and togetherness in our teams.