Sr. Customer Service Representative

With a career at The Home Depot, you can be yourself and also be part of something bigger.

• →15% - Collaboration - Work as a liaison between the field, vendors and customers to assist with bringing jobs to completion.
• →10% - Communication - Provide consistent communication and feedback to third party entities.
• →30% - Customer Service - Associates will handle complex inquiries/duties from internal & external customers and handle escalated inquiries via phone, email or text.
• →30% - Customer Support - Associate will answer inbound/ place outbound calls from internal and external customers to respond to inquiries from customers and field teams.
• →5% - Problem Resolution - Associate will monitor email boxes and respond/resolve inquiries to resolve customer issues.
• →10% - THD Process & Policy - Associate will utilize THD At Home Services systems and processes to coordinate all functions related to the role.

• This Position typically reports to Contact Center Supervisor.
• This role has 0 direct reports.

• No travel required.
   

• Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
   

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
   

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
   

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• 2
   

• No previous leadership experience
   

• 1
   

• No previous leadership experience

• None

• Action Oriented
• Being Resilient
• Situational Adaptability
• Customer Focus
• Resourcefulness