1mo ago

Sr Manager, Operations Process - Interconnected Order Pickup Experience

Atlanta - 9090senior

OtherManager

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Quick Summary

Requirements Summary

Typically requires overnight travel 5% to 20% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

Technical Tools

OtherManager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose: Lead the development and execution of cross-functional operational strategies across the store order fulfillment journey that connect customer and associate experiences, business priorities, operational processes, and technology capabilities to deliver scalable solutions and measurable business outcomes.

Responsibilities

~2 min read

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10% - Communicates effectively - Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion

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20% - Lead effectively - Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.

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25% - Manage Core Operational projects - Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.

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10% - Provides guidance and training - Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.

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10% - Provides Resources and input on major process improvements - Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.

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25% - Strategic Planning - Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business. Optimizes diverse talent through a demonstrated commitment to equal employment opportunity.

This Position typically reports to the Sr. Director Services Strategy
This Position has 5+ Direct Reports

Requirements

~1 min read

Typically requires overnight travel 5% to 20% of the time.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Must be 18 years of age or older
Must be legally permitted to work in the United States

Professional experience in operations management and process management
Intellectual curiosity
Self-starter
Project management skills

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice to Have

~1 min read

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

None

Business Insights
Collaborates
Builds Networks
Communicates Effectively
Strategic Mindset
Excellent written and verbal (presentation) communication skills.
Ability to manage multiple projects and demands.
Strong business, functional and/or store knowledge.
Strong quantitative skills such as statistics and data analysis.
Strong operations, retail and/or field experience.
Ability to form strong technical and field partnerships with internal and external contacts.