Customer Service Representative

Customer Service Representative
Homeland Safety Systems | Shreveport, LA | Full-Time | Onsite
Schedule: Monday–Friday, 7:30 AM – 5:00 PM (overtime available)

About the Role
Homeland Safety Systems is looking for a professional, organized Customer Service Representative to be the first point of contact for our customers, visitors, vendors, and team. You'll handle calls, manage service work orders, keep records accurate, and keep communication moving between departments. If you're friendly on the phone, great with details, and can stay calm under pressure, we'd like to talk to you.

What You'll Do
• Greet and assist customers, visitors, and employees with a professional, friendly approach
• Handle a high volume of incoming calls while staying organized
• Follow up with customers by phone and email to confirm service completion and gather feedback
• Create, update, and close out service work orders
• Track open work orders and communicate status updates and escalations to the right people
• Prepare recurring service reports and internal updates for operations and management
• Support admin tasks like filing, data entry, and document prep
• Follow security protocols and handle sensitive information with discretion

What You Bring
• High school diploma or equivalent (associate degree a plus)
• Experience in a receptionist, customer service, or administrative role (security or professional services background a plus)
• Strong communication skills, both phone and written
• Excellent organization, multitasking, and attention to detail
• Ability to stay calm and solve problems with frustrated callers
• Experience with scheduling software and CRM systems
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Comfortable working independently and as part of a team

Work Environment
• Onsite office setting with frequent customer and staff interaction
• Occasional lifting of office supplies or packages