Care Coordinator

Our mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.

Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.

Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).

Honeydew is the future of skin health: digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.

This is an entry-level role, so you don't need years of healthcare experience to be great at it. We'll teach you the ins and outs of pharmacies, labs, and insurance. What we're looking for is someone who genuinely cares about people and can communicate that through their writing.

As a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone's treatment, the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it's healthcare.

You know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew, one message at a time.

If you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works.

You'll be the empathetic problem-solver behind the screen:

• Master the art of written communication by crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)

• Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked

• Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems

• Connect with dermatology providers as needed to ensure care plans stay on track

• Keep meticulous records because details matter when it's someone's health on the line

• Bridge the gap between patients, providers, and insurance companies through strategic communication across channels

• Partner with medical teams to communicate care plans that actually fit into people's real lives

• Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey

Honeydew supports patients 7 days a week, including evenings and weekends, so some flexibility in your availability is important. Timely responses are a big part of how we take care of patients, and we'll walk you through our response time expectations during training.

During onboarding, you'll need extra flexibility as you ramp up to a full-time schedule (35+ hours/week). We'll share specific schedule details during the interview process.

• You genuinely like people, even when they're frustrated and it's coming through in ALL CAPS

• You're comfortable with async communication

• You can read tone and emotion in written messages and respond appropriately

• You find satisfaction in solving problems that don't have obvious solutions

• You like to be proactive in offering advice, rather than just following a template

• You believe healthcare should be accessible to everyone, not just the privileged few

• You find joy in doing work that matters

• You're excited to learn and grow in a new role

The Non-Negotiables:

• High school diploma or equivalent

• You're an exceptional writer and speaker: clear, warm, and professional across every channel

• A personal Mac or Windows laptop or desktop computer (tablets, Chromebooks, iPads, and phones won’t work for this role)

• You type at least 40 WPM

• You're comfortable with Gmail and Chrome (or similar)

• Rock-solid internet and a private workspace. HIPAA compliance isn't optional, and dropped connections aren't an option

• You have a customer service mindset but understand healthcare isn't retail. Empathy and professionalism are your baseline, not your ceiling

• You thrive working independently. No one's looking over your shoulder, and you don't need them to

• You're coachable and collaborative. You take feedback as fuel, not criticism, and communicate openly with the team

• Customer service experience in any setting (retail, restaurants, call centers, it all counts)

• Any healthcare or clinical support exposure

• Remote work experience, so you've already figured out how to stay focused when Netflix is two clicks away

• Comfortable with Slack and Zoom. If you're not, no stress, you'll be fluent in a week

• Full remote flexibility

• Paid training to help you get up to speed

• Direct impact you can measure

• Ability to grow within the company

• $100 monthly tech stipend

• Free Honeydew membership

• Direct access to new dermatology treatments

• 20% off Honeydew products

• Peer-to-peer recognition through Motivosity

1. Application

2. A short skills assessment you’ll complete on your own time (30 minutes max). This is required and due within 72 hours of applying.

3. Screening interview, 20-30 minutes

4. Peer interview, 30 minutes

5. Team Lead interview, 30 minutes

6. Offer