Clinic Coordinator

As Center for Bone & Joint Surgery continues to grow, we are seeking a Clinic Coordinator. Must be willing to travel to Royal Palm Beach & Jupiter

· Serve as the primary contact for patients and their family members throughout the entire clinic experience.
· Organize schedules and manage appointments for patients to ensure they receive care in a timely manner.
· Schedules office visits and in-office procedures as designated by the department policies and procedures.
· Answer and resolve patient questions in a timely, accurate manner. Triage and relay necessary messages to appropriate staff members.
· Provide ongoing communication with patients regarding authorization and the financial aspects of their care.
· Provide necessary education, instructions, and paperwork to the patient.
· Confirms all steps and answer all questions with the patient prior to the procedure date.
· Accurately update patient information in the EMR. Perform all required documentation of work completed.
· Effective, ongoing communication with clinical staff involved in the patient’s care.
· Ensure strict confidentiality of all health records, member information, and meet HIPAA guidelines.
· Other duties as assigned.

 

EDUCATION
· High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE
· Two years of experience in the healthcare field is preferred.
· Previous scheduling or customer service experience is preferred.

REQUIREMENTS
· Excellent organizational and communication skills are required.
· Strong background in computers and data entry is required.

KNOWLEDGE
· Knowledge of the healthcare field.
· Knowledge of policies and procedures regarding patient care in the clinic.