Front Office Representative

FULL-TIME 
Southside Location

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. We wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! We offer our Full-Time Employees a robust BENEFITS PACKAGE that includes the following:

• Competitive Health & Welfare Benefits
• Monthly stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match
• Employee Assistance Program available 24/7 
• Employee Appreciation Days/Events
• Paid Time Off & Paid Holidays
• AND MORE!

As Southeast Orthopedic Specialists continues to grow, we are hiring Front Office Representatives for our Riverside Clinic in Jacksonville, FL! Please see below for the functions and requirements needed in order to be considered for this role:

GENERAL SUMMARY

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and professional operation of the front office which includes patient reception, scheduling of patients, collecting patient demographics, insurance information, and collecting patient payments.

• Promptly greets and acknowledges patients. 
• Instructs patients in the completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. 
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explain financial requirements to the patient in response to questions on billing and insurance matters
• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage, notifies patient if service requires authorization or referral 
• Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
• Maintains the strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

• High school diploma/GED or equivalent working knowledge preferred.

• Skill in customer service and an understanding of Southeast Orthopedic Specialist code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff and the public.
• Skill in establishing good working relationships with both internal and external customers.

• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using a calculator and computer keyboard.