Sr. Systems Engineer (Remote)

The Senior Systems Engineer serves as the senior escalation point for infrastructure, identity, and platform issues raised
by the Service Desk, Desktop Support, and Implementation teams, and is accountable for driving those issues to root
cause. The role also owns design work: translating requirements into build documents, configuration standards, and
reference patterns that other engineers execute.
This role operates in a multi-client managed services environment where downtime affects patient care. The Senior
Systems Engineer works within formal change management, maintains documentation to an audit-ready standard, and
provides technical direction and mentorship to engineers and support staff without direct reporting authority.

EXPERIENCE
• Seven or more years of progressive experience in systems engineering, infrastructure engineering, or enterprise IT
operations.
• Deep hands-on experience with Windows Server administration, configuration, and troubleshooting.
• Deep hands-on experience with virtualization, including VMware or Hyper-V.
• Production experience with Azure infrastructure and Microsoft 365 administration at scale.
• Experience designing and testing backup and disaster recovery for production systems.
• Experience operating within formal change management and serving as a senior escalation point.
• Experience in a managed services or multi-client environment preferred. Healthcare IT experience strongly
preferred.

REQUIREMENTS
• Must reside within a HOPCo corporate or clinical market.
• Ability to participate in an on-call rotation and to work after-hours and weekend maintenance windows.
• Ability to document work to a standard that other engineers and auditors can rely on.
• Position is based in the United States and supports United States operations. Legal authorization to work in the
United States without employer sponsorship is required.

KNOWLEDGE
• Windows Server, Active Directory, Entra ID, Group Policy, and identity and access management.
• Virtualization, storage, and backup and recovery technologies.
• Azure infrastructure and governance, and Microsoft 365 workload administration.
• Networking fundamentals sufficient to troubleshoot across the systems and network boundary, including routing,
switching, VLANs, DNS, DHCP, and firewalls.
• Security fundamentals, hardening benchmarks, vulnerability management, and patching practice.
• Scripting and automation, including PowerShell, and infrastructure-as-code concepts.
• IT service management practice covering incident, problem, and change management, and the technical control
expectations of HIPAA, HITRUST, and SOC 2.
SKILLS
• Strong analytical and diagnostic skills across complex, multi-system problems.
• Strong design and documentation skills, including build documents, diagrams, and runbooks.
• Strong scripting and automation skills.
• Strong written and verbal communication with technical and non-technical audiences.
• Strong organizational skills across concurrent engineering and escalation work.

ABILITIES
• Ability to drive problems to root cause rather than restoring service and moving on.
• Ability to make and defend design decisions, and to change position when the evidence warrants.
• Ability to mentor and influence engineers without direct authority.
• Ability to work carefully in production environments where downtime affects patient care.
• Ability to learn unfamiliar client environments quickly and work within their constraints.

ENVIRONMENTAL WORKING CONDITIONS
• Normal office or remote environment, with occasional work in data centers and network closets
• Limited regional and national travel required
• Requires after-hours and weekend work during maintenance windows and major incidents

PHYSICAL/MENTAL DEMANDS
• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires occasional lifting and positioning of server and network equipment, and work in server rooms and
network closets.

ORGANIZATIONAL REQUIREMENTS
• HOPCo Mission, Vision and Values must be acknowledged and adhered to
• Must complete all required annual training for HOPCo
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge,
skills, abilities and working conditions may change as needs evolve.