On-the-Job Trainer

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

• Meaningful Work: Make a real difference in the lives of others.
• Competitive Salary: $48,000-$54,000 per year
• Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
• Supportive Environment: Join a dedicated team committed to providing high-quality care.

• •High school diploma or GED (Bachelor's preferred).
• Experience in telephonic and text crisis management and call center environment preferred but not required.
• Effective interpersonal and written communication skills, including the ability to facilitate groups.
• Experience in crisis intervention and/or suicide prevention preferred.
• Experience training small and large groups in a professional setting on skills and knowledge specific to mental health and/or suicide prevention.
• Flexible and resilient in 24/7/365 environment, modeling self-care and continuous growth.

• Full-time role, scheduled five days a week
• Hours and days depend on training needs; nights and weekends required.
• Fully Remote!

• Partner with Core Training Facilitators to provide on-the-job training, supervised practice, and individualized skill development for Crisis Services staff, volunteers, and interns.
• Provide in-the-moment guidance, coaching, and technical support to personnel handling crisis contacts across phone, chat, and text services, including emergency and high-risk situations.
• Observe performance and use adult learning principles to provide timely, constructive, strengths-based feedback to support skill development, sound judgment, confidence, and competency.
• Support Core Training and ongoing learning activities through role plays, demonstrations, skills practice, small-group activities, refresher training, and other learning opportunities.
• Maintain documentation of trainee progress and communicate strengths, competency development, and identified learning needs to appropriate training and operational partners.
• Reinforce practices consistent with crisis intervention and suicide prevention best practices, accreditation standards, grant requirements, and HopeLink policies and procedures.
• Collaborate with Training, Coaches, Shift Leads, Workforce Management, and other operational partners to coordinate training activities and identify recurring skill gaps, emerging learning needs, and opportunities for improvement.
• Maintain current knowledge of 988 Suicide & Crisis Lifeline Network Resource Center materials applicable crisis services standards, resources, organizational procedures, workflows, and emerging practices and incorporate relevant updates into training support.
• Maintain direct-service competency and awareness of current workforce needs through a minimum of 16 hours of crisis service coverage per month.
• Participate in relevant training, operational, and cross-functional meetings and perform other duties as assigned.

• Adaptability and flexibility in response to changing operational, training, and learner needs.
• Strong verbal, written, interpersonal, and facilitation skills, with the ability to communicate concepts, observations, and feedback clearly and appropriately.
• Professionalism, dependability, confidentiality, and respect in interactions with others.
• Collaborative approach to teamwork, including the ability to build trust, give and receive feedback, and partner effectively across roles and departments.
• Emotional self-awareness, empathy, and ability to navigate challenging situations and conversations with professionalism and objectivity.
• Effective problem-solving skills and ability to identify learning or performance concerns and respond appropriately.
• Ability to reinforce quality expectations while adapting coaching and training approaches to individual learning needs.

If you're passionate about helping people achieve mental wellness, we encourage you to apply!