Customer Service Representative

United States·Ha Brea Dc - BreaNormalmid

Customer Support SpecialistCustomer

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Requirements Summary

Typically work is in an office environment where the noise level is low to moderate. Requires standing and/or sitting for prolonged periods of time.

Technical Tools

Customer Support SpecialistCustomer

~1 min read

Process customer orders accurately and efficiently using the company's order management system.
Maintain broad knowledge of all company products, services, and promotions.
Investigate and resolve customer issues or complaints, collaborating with internal teams to find solutions.
Communicate effectively with internal departments to ensure customer needs are met and orders are processed accurately.
Track and monitor order status, ensuring timely delivery and addressing any delays or issues that may arise.
Work closely with Business Analyst and Accounting to confirm and process customer concessions, rebates, credits, and charge corrections.
Create and advise disposition for items that have return requests from carriers or customers.

Excellent communication skills, both verbal and written.
Strong problem-solving and interpersonal abilities
Proficiency in using customer relationship management (CRM) software and Microsoft Office applications.
Knowledge of manufacturing processes and products is a plus.
Ability to work in a fast-paced and sometimes high-pressure environment.
Attention to detail and strong organizational skills.

~1 min read

Typically work is in an office environment where the noise level is low to moderate.
Requires standing and/or sitting for prolonged periods of time.
Ability to lift boxes/materials weighing up to 10 lbs.
Requires telephone work and/or computer work, as well as interactions with other employees and customers.
Ability to read, write, listen, and communicate effectively.