Medical Social Worker - Triage Coordinator

Medical Social Worker-Triage Coordinator supports the day-to-day of the team clinical functions, coordination of patient care within the scope of practice. The Triage Coordinator of SW/SC acts as a liaison between the department Manager/Director and Hospice Buffalo staff, patients/families, and outside agencies. Assists with maintaining office processes, holds strong clinical awareness, facilitates field supervisions, and may involve direct patient care.

Assists in coordination, triage, and implementation of the patient plan of care.

Effectively collaborates with the interdisciplinary and Management Team.

Facilitates professional communication from outside agencies, patients, primary care givers, or designees regarding any questions or concerns.

Must be able to competently perform all functions of the field clinical social work role:

• →Provides skilled social work services including counseling, support, advocacy, long term planning, community resource coordination, crisis intervention and other services related to the terminal illness that must be addressed to promote the patient's well-being, comfort, and dignity throughout the dying process to optimize patient care.
• →Observes, records, and reports the patient and family's reaction to treatment and any change in the patient's condition to the physician and/or patient case manager and other staff involved.
• →Assists the physician and other members of the home health team to understand the significance of social and emotional factors.
• →Assesses and reassesses social and emotional factors to help the patient and family to cope with problems in daily living and to help them follow medical recommendations to maximize quality of life.
• →Execute patient/family/caregiver teaching in all given situations.
• →Adheres to Social Work Quality Assurance standards, keeps abreast of social work trends and knowledge for service provision; and assists in audits/peer reviews as directed by his/her supervisor.
• →Provides timely documentation/data entry per Hospice time frames and deadlines.
• →Adheres to requirements of both CHPC and Hospice Buffalo policies and procedures that are both patient focused (clinical) and organizational focused (administrative); Adheres to HIPPA regulations and policies.
• →Maintains the security of patient electronic/written records.

• →Triage Coordinator of SW/SC responsibilities:
  • →Assist the team with administrative functions, as necessary. May periodically perform the basic supervisor functions when needed to cover the daily operations of the team manager. Assists with field supervisions as requested.
  • →May occasionally be called on to make field visits in the various care settings.
  • →Triaging and assigning SW and SC needs.
  • →Assist with Social Work and Spiritual Care training, mentoring and department development.
  • →Prepares On-Call weekend report, 5 Day IDG review, spreadsheets, reports and analytics data.
  • →Medicaid assistance to support staff in the field.
  • →May participate in General Orientation and other agency presentations to represent departmental standards.
  • →Participates in on call and holiday rotation.
  • →Additional duties as assigned.

Master's degree in Social Work from an accredited school with current licensure in the State of New York.

Valid Driver's License, free of serious violations, and vehicle required for use when on duty or on-call.

Relevant clinical social work experience in a health care setting, hospice or palliative care preferred.