HMIS Administrator of Data Systems & Integration

Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.    

Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.  

Data Management & Reporting serves as the HMIS Lead for the TX-600 Continuum of Care (Dallas and Collin Counties). The Homeless Management Information System (HMIS) is the CoC's shared data system for recording and reporting client-level information across the homeless response system, including Coordinated Entry, the CoC's centralized process for assessing, prioritizing, and referring people experiencing homelessness to housing and services. The HMIS Lead is responsible for HMIS administration and configuration to meet evolving CoC needs, data quality and compliance with HUD requirements and HMIS Data Standards, agency support, training, systems integration, and reporting across ClientTrack and the CoC's connected data systems, including the Open Path data warehouse, the Texas Homeless Data Sharing Network, Padmission Journey, and CountingUs, and partner-specific integrations. The team also leads the annual Point-in-Time and Housing Inventory Count strategy.

The HMIS Administrator of Data Systems and Integration maintains day-to-day technical operations of HMIS, executing configuration changes, structured testing, and first-line technical support. This role focuses on execution: implementing approved configuration and menu changes, running documented test scripts for vendor syncs, and providing first-line technical troubleshooting and support to end users. Reporting to the Director, this position ensures reliable day-to-day system performance and frees senior technical capacity for architecture, vendor governance, and integration project work.

Under the supervision of the Director of Data Management & Reporting, this role is accountable for day-to-day technical operations and first-line support.

System Configuration & Maintenance

·         Implement approved HMIS system settings, project configurations, workflows, and menu changes.

·         Execute structured testing per documented test scripts for vendor sync releases, in  database environments.

·         Execute provider-level data cleaning, corrections, technical fixes, and support.

First-Line Technical Support

·         Respond to and troubleshoot technical questions and issues from Housing Forward staff and end users.

·         Triage and resolve routine technical HMIS issues submitted through the help desk; escalate architectural or root-cause issues.

Documentation & Knowledge Sharing

·         Maintain technical documentation, system change logs, and configuration records for routine changes.

·         Contribute to the documented inventory of systems and integrations DMR accesses or manages.

Systems Administration

·         Strong understanding of system configuration, workflows, and database functionality.

·         Ability to follow structured test scripts and document results accurately.

·         Working knowledge of all HUD HMIS-related standards for daily execution and compliance crosswalks.

·         At least two years of experience administering an HMIS or similar case management/database system; HMIS experience strongly preferred.

·         Basic understanding of relational database concepts (fields, tables, queries) sufficient to execute structured testing, interpret data accurately, and troubleshoot routine data issues independently; SQL experience a plus.

Technical Support & Troubleshooting

·         Strong ability to diagnose and resolve routine technical issues.

·         Ability to recognize when an issue requires escalation to senior technical staff.

Collaboration & Documentation

·         Ability to communicate technical concepts to non-technical audiences.

·         Strong documentation habits.

Technology & Tools

·         Experience administering HMIS platforms (ClientTrack or similar).

·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

·         Must have reliable transportation, valid state issued driver’s license and car insurance. Please note that travel is required on a limited basis.

·         Must be flexible to work at different sites as scheduled.

·         Limited requirements, must be able to maintain files and lift objects that weigh up to 25 lbs.

·         Housing Forward considers normal hours of operation Monday – Friday from 8:00am-5:00pm. Some nights and weekend meetings might be required to meet the needs of partner agencies or to represent Housing Forward at community meetings. 

·         Current Housing Forward guidelines state that employees must work at least 3 days per week in the office, but this is subject to change.  Housing Locators however are required to work in the field with landlords and property managers to the extent needed to meet unit goals.