Quality Program Manager (PLQPM)

This is an Expert- Level or Master-level, senior quality management role focusing exclusively on the PC industry. The incumbent must possess solid PC end-to-end full lifecycle quality management experience and cross-market business vision. Differentiated from general quality engineer roles, this position independently owns complex PC quality project governance, PC competitor quality benchmarking & analysis, and full-set AI quality strategy deployment for PC scenarios. The role leads cross-functional teams to drive quality system iteration, reduce PC product defect & after-sales failure rates, and empower core market competitiveness of PC products through systematic, data-driven, and intelligent quality management.

Lead closed-loop resolution of critical PC quality anomalies, mass production failures, and escalated customer complaints covering the entire PC lifecycle from R&D design, SMT manufacturing, assembly, reliability testing, mass production delivery to terminal after-sales service. Evaluate quality risks based on PC shipment volume and market impact, drive cross-functional teams (R&D, manufacturing, supply chain, customer support, CO, after-sales) to implement corrective actions and ensure timely alignment with senior management.

Independently establish and iterate PC-specific end-to-end quality standards, workflows, and management systems. Continuously launch quality improvement initiatives for PC product design verification, supplier quality control, mass production process control, and terminal market quality management. Standardize PC quality management processes based on industry specifications and break traditional workflow barriers to achieve refined and standardized quality operation.

Take charge of quality risk assessment and mitigation for PC new product projects (ME, HW, OS, completed management) in proposal, design, pilot, and mass production phases. Independently conduct in-depth PC industry competitor quality analysis, benchmark mainstream brands’ PC process standards, defect rates, after-sales systems, and market quality performance, professional analysis reports, and propose actionable optimization strategies to support differentiated PC product market competition.

Leverage PC mass production, testing, and after-sales data to identify quality trend defects and process deviations. Independently complete root cause analysis for complex PC quality issues, formulate and deploy CAPA plans to continuously reduce PC failure and rework rates. Solely own and deliver complex PC quality projects including new product quality introduction, process upgrade, and mass production quality stabilization, independently coordinating cross-department resources and solving high-difficulty business challenges.

Manage internal quality engineer teams and external PC manufacturing & R&D partners, provide professional mentoring and performance management. Establish long-term quality collaboration mechanisms with PC component suppliers and OEM factories, drive continuous quality improvement of the PC supply chain and full-link product quality stability.

- 10+ years of working experience in the PC industry (PC related / PC core hardware R&D and manufacturing).

- 5+ years of team management & end-to-end PC quality project leadership experience, with proven track records in full-lifecycle PC quality system construction and complex quality problem resolution.

- Possess marketing business vision, capable of combining PC market competition trends and user quality demands to formulate forward-looking quality management strategies.

- Candidates with working experience in top-tier PC brands or professional PC OEM factories are highly preferred.

- Practical experience in AI Agent / AI quality strategy deployment.

- Quality patents or enterprise innovation certification.

- ASQ CRE / CQE / Six Sigma professional quality certification.

- Successful independent cases of PC competitor analysis and end-to-end quality system optimization.

Expert in PC end-to-end quality lifecycle management, proficient in PC R&D quality control, SMT process management, assembly quality verification, reliability testing, supplier quality management, and after-sales closed-loop governance. Solid capabilities in Data Analysis, Root Cause Analysis, CAPA, Continuous Improvement, NPI quality management, and Project Management.

- PC Market Insight & Competitor Analysis: Independent market research, quality benchmarking, and strategic output for PC industry competition.

-Independent Complex Project Governance: Capable of independently undertaking, deploying, and closing high-complexity PC quality strategic projects without subordinate supervision.

- PC AI Quality Strategic Layout: Independent planning and landing of intelligent quality systems exclusive to PC R&D, production, and after-sales scenarios.

Result-oriented, customer-centric, excellent cross-team communication, learning agility, digital fluency, and strong managerial decision-making & risk control capabilities.

This job description reflects the core duties and competency requirements of the position. Job responsibilities may be adjusted according to actual business development and organizational arrangement.

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