Critical Account Team - Advanced Customer Engineer

Hewlett Packard Enterprise is an innovative, dynamic company with a rich past and a promising future. Originally Hewlett-Packard Company, HPE has continuously reinvented itself. Today, HPE is one of the world's leading technology companies and provides wired and wireless networking, core and edge networking, servers, storage, IT and Cloud services for the next generation of IT infrastructure. HPE Networking, is a leading provider of next-generation network access solutions for the enterprise edge.

We are hiring senior level Advanced Customer Engineering (ACE) engineers to work with our largest and most important customers. This position will be primarily responsible for working with our Critical Account Program customers. This work includes senior level case oversight/review, facilitating software engineering needs for defects, remote and/or onsite support depending on the nature of the issue. You must be able to deal with high pressure situations and know how to manage frustrated customers whilst being proactive in getting the information you need to be effective in these environments.

The ACE team is highly respected in the organization and is considered a senior level engineering team that is relied upon to get things done others can’t. The average tenure with Aruba is approximately 10 years and the average level of industry experience is 15-20 years. You will need to have excellent technical skills in your area of expertise but must also have outstanding communication skills. You must be able to effectively communicate to company IT executives as well as the front-line engineering staff. You must be willing to learn new technologies and be self-starter when it comes to training.

What you’ll do:

Responsibilities:

• Working with our Critical Account Program customers acting as the senior technical resource
• Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct.
• Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
• Build strong customer relationships and become a trusted advisor.
• Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust.
• You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the
• More communication usually provides better outcomes and increases engineering talent’s, experience and knowledge same. levels.
• Requires some travel approximately 10-40%. Travel varies based on time of year, software release cycles and new hardware releases.

What you need to bring:

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