Federal Installation Support Service Technician, Manassas, VA, TS/SCI, FSP, Onsite

This position will be part of a data center support team providing a range of services on a multi-year federal contract. Areas of responsibility will include lifecycle and incident management of data center infrastructure and various hardware and software platforms and tools. The team will deliver according to Service Level Agreements and ensure customer satisfaction. 

• →

  Strong collaboration skills; works well on a team

• →

  Excellent listening, communication, and troubleshooting skills

• →

  Flexible, proactive, ability to work with minimal direction in an open and fast-paced environment

• →

  Experience with configuration management tools

• →

  Proven hands-on network engineering experience

• →

  Hands-on experience with monitoring, network diagnostic and network analytic tools at Tier 2/3 support level.  Proven track record of troubleshooting to resolve issues

• →

  Proven ability to perform network maintenance and system upgrades including service packs, patches, and security configurations

• →

  Experience monitoring network performance and ensure system availability and reliability

• →

  Demonstrated ability to monitor system resource utilization, trending, and capacity planning

• Linux systems knowledge preferred with troubleshooting experience

• Strong knowledge of Information Technology Service Management, ITIL preferably

• Experience working in customer environment

• Ability to conduct on-the-job training

• ServiceNow experience

• CCNA certification

• Bachelors Degree (or equivalent) in Computer Science, Information Systems, Engineering or related technical discipline or equivalent industry experience

• Security+ certification

#unitedstates

#federalcleared

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.