Technical Account Manager

Responsibilities:

The TAM assists the ASM to create an account support plan (ASP). The

ASP is a living document that will assist the account team in delivering the

Proactive Services the customer has purchased and includes

recommendations and expectations from both parties to be successful.

TAM will collaborate with the ASM to prepare and deliver for the regular

Support Planning and Reviews. The Account Support Plan provides a

framework and template for having a value-based discussion with the

customer.

The TAM drives the Technical Review with the customer. This includes a

detailed review of all the Support Services Solutions Proactive related

activities. Support incident data is analyzed to help identify trends and action

plans to reduce risk and recurrence.

The TAM will collaborate with the ASM to create a technical operational

profile of the assigned customer environment to understand the customer

technical operation and overall business focus, including but not limited to

reducing support incidents and defects. This information can also assist with

enhancement implementation and patch analysis.

The TAM is responsible for the delivery of predefined proactive deliverables

at a schedule agreed with the ASM and customer and as defined in the

Account Support Plan. The TAM will co-operate with the back-office

according to the SDG’s definitions of the services.

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.

Minimum 3 to 4 Years of support experience.

• Simple Components: Operating Systems, Networking, Servers, Storage

• Complex Solutions: Cloud, Virtualization

• Product Bundles/Reference Architectures

• Product Solutions Appliances

• Complete Care

• GreenLake

• Lifecycle event services

• Datacenter Care building blocks

• TS Support Credits

• Business Acumen

• Effective interactions

• Planning and organizing

• Tools and process

• Understanding MC/DC and Proactive Customers (CCM2)

• Influencing MC/DC and Proactive Customers (CCM3) – Optional

• Service management – ITIL Foundation

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.