VKYC Associate

Job Title: VKYC Associate Key Responsibilities: Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / Audit calls to review and approve documents with strong analytical skills and basic Excel skills. Verify Customer Documents: Review and verify the customer’s identity documents during the video call. Resolve Customer Queries: Address customer queries during the VKYC process professionally and friendly. Update Records: Accurately document customer details and VKYC outcomes in company systems and databases. Requirements Requirements: Graduates from any stream. Experience in customer service, VKYC, or banking roles (video-based verification preferred). Strong communication skills (verbal and written). Good knowledge of VKYC processes. Comfortable with technology including video tools and CRM software. Strong attention to detail. Ability to handle sensitive information with confidentiality Preferred Skills: Experience in video-based KYC or customer-facing roles. Multilingual proficiency (Hindi & English mandatory). Knowledge of the financial sector and regulatory environment