Support Engineer Level 1

Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.

As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!

What You’ll Do:

• Be the first point of contact for customers needing technical support via phone or remote access
• Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking
• Install, reinstall, and configure:
  • Windows desktop and server operating systems
  • Microsoft Office and Office 365 tools
  • Printers, monitors, routers, switches, wireless access points, and firewalls
• Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures
• Collaborate with internal teams and vendors to resolve client requests and maintain system performance

What You Bring:

• +2 years of experience in IT support (preferably in a Managed Service Provider environment)
• Hands-on knowledge of:
  • Windows operating systems (desktop & server)
  • Office 365 and Microsoft Office Suite
  • Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions
  • Network printer setup and basic networking concepts
• Familiarity with ticketing systems — ConnectWise experience is a plus
• Strong English communication skills — written and verbal
• Ability to explain technical concepts to non-technical users with patience and clarity
• A collaborative spirit, a proactive mindset, and a desire to grow in the IT field

What We’re Looking For:

• Fluent English speaker — REQUIRED
• Customer-first attitude with a genuine interest in helping people
• Strong troubleshooting and critical thinking skills
• Highly organized and detail-oriented
• Eager to learn and stay current on new technologies
• Team player who is adaptable, dependable, and ready to grow

Perks & Benefits:

• Benefits in accordance with Dominican Labor Law
• Company-provided equipment
• 13 U.S. holidays + flexible PTO
• Collaborative team environment
• Learning and professional development opportunities
• Growth opportunities within NTI
• Parking provided for onsite or hybrid employees