CMA & Pricing Manager

We are seeking a highly experienced and driven Senior Manager – Pricing & Customer Marketing Agreement (CMA) to lead end-to-end pricing and customer agreement processes supporting an international business unit.

Based in a Shared Service Center, this role is responsible for delivering service excellence, enhancing operational efficiency, and driving continuous improvement across pricing and CMA functions while building strong relationships with key stakeholders.

• Build, lead, and inspire a high-performing team by fostering accountability and ownership
• Coach, mentor, and develop team members to achieve strong performance outcomes
• Oversee recruitment, performance management, and capability development while empowering team leaders

• Take ownership of end-to-end pricing and customer agreement processes
• Strengthen governance, accuracy, and efficiency across CMA and pricing activities
• Identify recurring challenges and implement best practices to improve service delivery

• Drive process improvements and optimization initiatives across systems and workflows
• Collaborate with Finance, Continuous Improvement, and Business Process teams
• Leverage technology to enhance user experience and operational effectiveness

• Build strong relationships with internal stakeholders including Finance, Commercial, and Customer Service teams
• Partner with Shared Service Center functions such as Operational Excellence and Internal Controls
• Act as a key contact for internal and external audits related to pricing and customer agreements

• Ensure compliance with internal controls and regulatory requirements (e.g., SOX)
• Maintain clear communication across stakeholders, providing insights and promoting best practices

• Internal: Shared Service Center teams, Finance, Commercial, Customer Service, Continuous Improvement, Internal Controls
• External: Customers, External Audit Teams

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field
• 5–7+ years of experience in Finance/Accounting within a multinational environment
• Minimum 4 years of experience in leading and developing teams
• Proven experience in process improvement and transformation initiatives
• Advanced proficiency in Microsoft Office tools
• ERP experience required (SAP preferred)
• Lean Six Sigma certification is a plus
• Fluent in English (written and verbal)

• Analytical Thinking
• Relationship Management
• Collaborative Influencing
• Finance Operations & Accounting
• Process Excellence
• Systems Literacy

• Change management and transformation leadership
• Talent management and cross-functional leadership
• Knowledge of regulatory compliance frameworks (e.g., SOX)

• Strong communication and stakeholder management skills
• Excellent problem-solving and analytical abilities
• High attention to detail and strong organizational skills
• Ability to manage priorities and meet deadlines
• Proactive, accountable, and results-oriented
• Customer-focused mindset
• Collaborative team player with strong networking skills