Electrical Technical Support Engineer

The Electrical Technical Support Engineer will provide technical assistance, troubleshooting, diagnostics, and engineering support for solar PV systems and related electrical equipment. This role is responsible for investigating technical issues, identifying possible equipment or installation faults, recommending corrective actions, and coordinating with internal teams, customers, suppliers, and field personnel to ensure effective resolution of technical concerns.

• Provide technical assistance for solar PV systems, electrical equipment, and related installations.
• Investigate reported technical issues, system abnormalities, and equipment malfunctions.
• Analyze technical concerns and determine whether issues are related to equipment failure, electrical wiring, installation, configuration, or monitoring systems.

• Perform technical assessments and assist in diagnosing electrical and equipment-related problems.
• Review electrical measurements, equipment readings, system performance data, and fault logs.
• Interpret inverter alarms, error codes, equipment status, and monitoring system reports.

• Support preventive maintenance activities to help ensure the reliability and performance of solar PV systems and electrical equipment.
• Assist in investigating and resolving recurring technical and operational issues.
• Recommend maintenance activities and corrective measures based on equipment condition and system performance.

• Respond to technical inquiries and concerns from customers, internal teams, and field personnel.
• Explain technical issues and recommended solutions in a clear and understandable manner.
• Provide technical guidance during troubleshooting, maintenance, and system operation.

• Prepare technical reports, troubleshooting records, service reports, and maintenance documentation.
• Document reported issues, diagnostic findings, actions taken, and recommended solutions.
• Maintain accurate records of recurring equipment faults, system abnormalities, and resolved concerns.

• Bachelor's degree in Electrical Engineering or a related engineering field.
• Relevant experience in electrical engineering, technical support, equipment maintenance, construction, EPC, industrial operations, or related industries.
• Experience in electrical troubleshooting, technical diagnostics, equipment inspection, or maintenance.
• Previous experience supporting solar PV systems, inverters, or renewable energy equipment is an advantage. 
• Understanding of electrical fundamentals, including AC/DC systems, voltage, current, grounding, and electrical protection.
• Ability to interpret electrical diagrams, wiring schematics, equipment manuals, and technical specifications.
• Familiarity with electrical testing instruments such as multimeters, clamp meters, and insulation resistance testers.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to prepare technical documentation and communicate findings effectively.

• Understanding of three-phase electrical systems and single-phase electrical systems.
• Knowledge of Wye (Star) and Delta connections, including their configurations, applications, and differences.
• Understanding of line-to-line voltage and line-to-neutral voltage.
• Knowledge of the relationship between phase voltage and line voltage in a balanced three-phase Wye system.
• Understanding of AC and DC electrical systems.
• Knowledge of neutral and grounding/earthing systems and their respective functions.
• Understanding of electrical circuits, current, voltage, resistance, power, and power factor.
• Familiarity with electrical protection devices, including circuit breakers, fuses, and protective relays.