IT Manager

The IT Manager leads the organization's technology operations — infrastructure, business applications, vendor relationships, project delivery, and data privacy compliance — ensuring systems are secure, reliable, and performing well while supporting business operations and regulatory compliance.

• →Manage and secure IT infrastructure, network, and computing resources; ensure uptime and reliability of systems and servers
• →Oversee business application development, maintenance, and enhancements
• →Ensure service requests and technical issues are resolved within SLA targets
• →Handle vendor management: selection, contracts, performance tracking, risk oversight
• →Partner with business units to translate requirements into technology solutions
• →Lead IT projects from scope through budget and timeline delivery
• →Manage POS system connectivity for tenants (server and network support)
• →Oversee firewalls, CCTV systems, and network security
• →Drive data privacy initiatives: compliance monitoring, policy rollout, staff training, regulatory reporting
• →Oversee cybersecurity, IT governance, asset management, and documentation of IT policies/standards

• Bachelor's degree in IT, Computer Science, Computer Engineering, or related field
• 3–5+ years of IT management experience, ideally in mall or commercial center operations
• Solid background in IT infrastructure, networks, servers, and business applications
• Experience with POS connectivity, server environments, firewalls, and CCTV systems
• ERP experience required; SAP a plus
• Background in vendor management and IT project implementation
• Working knowledge of business systems analysis and process improvement
• Familiarity with Office 365, Active Directory, and ConnectWise a plus
• Understanding of cybersecurity, IT governance, backup/recovery, and data privacy compliance
• Strong leadership, analytical, communication, and problem-solving skills