IT Service Assistant Manager
mid
OtherRetailAssistant Store ManagerAssistant
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Quick Summary
Overview
IT Service Assistant Manager Job Summary Supports the management of IT service operations and ensures efficient delivery of IT support services to users across the organization.
Technical Tools
OtherRetailAssistant Store ManagerAssistant
Responsibilities
~1 min read- → Manage day-to-day IT service operations.
- → Supervise helpdesk and technical support activities.
- → Monitor service levels, incidents, requests, and escalations.
- → Ensure compliance with ITIL-based processes.
- → Manage incident, problem, request, and change management activities.
- → Monitor service desk KPIs and SLA performance.
- → Identify recurring issues and drive service improvements.
- → Coordinate with infrastructure, applications, cybersecurity, and vendors.
- → Manage user communication during major incidents.
- → Develop and maintain IT service procedures and documentation.
Requirements
~1 min read- Bachelor's degree in IT, Computer Science, or related field.
- 5+ years of IT service management/support experience.
- Experience supervising IT support teams.
- Knowledge of ITIL practices.
- Strong communication and problem-solving skills.
Location & Eligibility
Where is the job
Not specified
Location terms not specified
About this job
- Posted
- 33 days ago
Listing Details
- First seen
- October 2, 2026
- Last seen
- November 4, 2026
Posting Health
- Days active
- 32
- Repost count
- 0
- Trust Level
- 16%
- Scored at
- November 4, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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