Leasing and Operations Manager / Officer

The Leasing and Operations Manager / Officer is responsible for driving tenant occupancy, maximizing revenue, and ensuring smooth day-to-day operations of assigned properties. This role combines strategic leasing, financial oversight, and operational management to enhance tenant satisfaction and asset performance.

Key Responsibilities:

Leasing Strategy & Tenant Management

• Conceptualize, develop, and implement strategies, policies, and procedures to maximize tenant occupancy and revenue.
• Identify and source prospective tenants aligned with the property's positioning and tenant mix.
• Negotiate lease terms, conditions, and commercial agreements with tenants.
• Prepare lease proposals, contracts, renewals, and related documentation.
• Conduct background checks and due diligence on potential tenants.
• Oversee tenant move-in and move-out processes.

Asset & Financial Management

• Manage Profit & Loss (P&L), budgets, and receivables for assigned properties.
• Monitor income statements, ensuring achievement of revenue targets and adherence to DOE (Direct Operating Expenses) budgets.
• Analyze tenant sales performance against:
  • Prior year sales
  • Current year budget
  • Category and building averages
• Collaborate with Billing & Collections to maintain minimal accounts receivable (A/R).
• Identify performance drivers and recommend strategies to improve tenant and property performance.

Operations Management

• Oversee day-to-day property operations in coordination with the Property Manager (housekeeping, security, maintenance, etc.).
• Ensure facilities are well-maintained and operational.
• Initiate and implement improvements in the physical condition of properties.
• Coordinate with Marketing on campaigns, events, and promotional activities.

Stakeholder & Relationship Management

• Maintain strong relationships with tenants, brokers, and property owners.
• Address tenant concerns, complaints, and disputes in a timely and professional manner.
• Ensure high levels of tenant satisfaction within company policies and regulations.

Compliance & Reporting

• Ensure lease agreements comply with legal and regulatory requirements.
• Enforce adherence to contract provisions and property house rules.
• Review tenant fit-out plans and ensure compliance with construction and contractual standards.
• Prepare and present reports on leasing performance, occupancy rates, and operational metrics.

Qualifications:

For Leasing and Operations Manager

• Bachelor's degree in Business Administration, Management, Economics, Marketing, or related field.
• Minimum 5–7 years of relevant experience in mall, retail, or office leasing and property operations.
• Proven track record in achieving leasing targets and managing P&L.
• Strong leadership and people management skills.
• Advanced analytical and strategic thinking capabilities.
• Excellent negotiation, presentation, and stakeholder management skills.
• Strong financial acumen (budgeting, financial analysis, income statements).
• Ability to manage complex projects and drive initiatives end-to-end.
• Proficiency in MS Office (Excel, Word, PowerPoint) and systems such as SAP or similar.

For Leasing and Operations Officer

• Bachelor's degree in Business Administration, Management, Economics, Marketing, or related field.
• Minimum 3 years of relevant experience in leasing, property management, or similar field.
• Good understanding of leasing processes and tenant management.
• Strong communication, coordination, and interpersonal skills.
• Ability to support negotiations and prepare leasing documentation.
• Detail-oriented with good organizational and problem-solving skills.
• Basic financial analysis and reporting skills.
• Proficiency in MS Office and familiarity with property management systems (e.g., SAP is an advantage).

Core Competencies

• Negotiation and persuasion
• Analytical and strategic thinking
• Project management and execution
• Problem-solving in dynamic environments
• Financial literacy and budgeting
• Knowledge of real estate industry trends