Retail Operations Manager

Key Responsibilities

1. Mall Operations and Facilities Management

• Oversee daily operations of the retail center, ensuring all facilities, equipment, and common areas are properly maintained.
• Coordinate with engineering, security, housekeeping, and maintenance teams to maintain operational efficiency.
• Ensure the property meets high standards of cleanliness, safety, and functionality.

2. Tenant Management

• Build and maintain strong relationships with tenants and retailers.
• Ensure tenant compliance with lease agreements, mall policies, and operating guidelines.
• Support tenant onboarding, store openings, renovations, and operational concerns.

3. Financial and Commercial Performance

• Manage and monitor the retail centers operating budget and expenses.
• Support revenue generation initiatives and assist in achieving occupancy and leasing targets.
• Provide reports and insights on operational performance, customer traffic, and tenant productivity.

4. Customer Experience and Visitor Engagement

• Ensure the retail center delivers a welcoming and enjoyable experience for shoppers and visitors.
• Implement initiatives that enhance customer satisfaction and increase foot traffic.
• Address customer feedback and operational issues promptly.

5. Marketing and Events Coordination

• Collaborate with the marketing team to support mall-wide promotions, seasonal campaigns, and special events.
• Ensure operational readiness for events, product launches, and promotional activities.

6. Compliance and Risk Management

• Ensure compliance with local regulations, safety standards, and company policies.
• Implement emergency preparedness plans and risk management procedures.
• Coordinate with government agencies for inspections, permits, and compliance requirements.

7. Team Leadership

• Lead and supervise operations, facilities, and support staff within the retail center.
• Set performance standards and monitor staff productivity and service quality.
• Foster a culture of teamwork, accountability, and excellent customer service.

Qualifications

• Bachelors degree in Business Administration, Property Management, Real Estate, Engineering, or a related field.
• At least 5–8 years of experience in mall management, retail operations, property management, or facilities management.
• Proven experience in managing commercial properties or large retail establishments.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Key Competencies

• Retail Property Management
• Facilities and Operations Management
• Tenant and Stakeholder Relations
• Financial and Budget Management
• Customer Experience Management
• Leadership and Team Development