Service Delivery – Finance Operations (Staff to Manager Levels)

Levels Covered: Analyst, Sr Analyst, Team Lead, Manager

Job Summary

Location: BGC

Work Setup: Onsite

Schedule: Monday–Friday

Shift: Morning

The Service Delivery – Finance Operations role is responsible for executing and managing end-to-end finance processes within a shared services environment. The role ensures high-quality service delivery, process efficiency, and strong stakeholder engagement.

Key Responsibilities

• Execute finance processes (RTR, PTP, OTC, CMA, Pricing, etc.)
• Ensure accuracy, timeliness, and compliance of transactions
• Monitor and meet SLAs and KPIs
• Identify process gaps and drive continuous improvements
• Support audits and ensure proper documentation
• Collaborate with global stakeholders and cross-functional teams
• For leadership roles: manage team performance, capacity, and development

Qualifications

• Bachelor's degree in Finance, Accounting, or related field
• Staff: 1–3 years experience
• Senior/Lead: 4–8 years experience
• Manager: 8+ years experience with leadership
• Shared services/BPO experience preferred
• Strong analytical and communication skills