Forward Deployed Lead

At HTEC, customers come to us with business problems they want to solve through AI: increasing revenue, reducing cost, and transforming customer service. Your job is to turn these problems into robust AI solutions that deliver business value. 

As a Forward Deployed Lead, you'll work directly with customers to understand their challenges, then guide multidisciplinary teams to design and build solutions that actually work. You'll own the customer relationship and keep everything on track — making sure the right thing gets built, and customers see real results.  

• You own one or more customer projects, maybe an AI content moderation system or automated customer support solution 

• Morning standups with your team to review progress, address blockers, and align on priorities 

• Customer call with a client CTO, executive team, or product lead to discuss progress, gather feedback on the latest demo, and align on next steps 

• Update your PRD based on new insights from the customer conversation, clarifying requirements for the engineering team 

• Afternoon heads-down time to update project timelines, prepare for upcoming customer demo, and coordinate with designers on user flows 

• Quick sync with tech lead to discuss technical tradeoffs and ensure customer expectations align with what's feasible 

• Maybe join a prospective customer call to understand their needs and help scope potential projects 

• Show, don’t only tell: Excellence is our standard, both in our code and in our language 

• Eat our own dogfood: We practice what we preach and use AI wherever possible 

• We are one team: Our people and relationships are our competitive advantage