Support Staff

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

• →Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• →Travel: Local travel may be required. Valid driver’s license and good driving record required.

• →Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

o Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.

• Ensure the safety of guests and site.
• Enforce rules and regulations to ensure smooth operation of the site
• Respond effectively to emergency situations, document appropriately and communicate according to the established guidelines.
• Complete intake process.
• Provide support and structure, being attentive to guest/resident problems or concerns.
• Initiate crisis intervention when necessary.
• Record documentation as required by program guidelines.
• Required to attend and actively participate in meetings and trainings as requested.

• Monitor security cameras.
• Communicate concerns regarding behaviors, health and safety to appropriate staff/personnel.
• Monitor entry to site and telephones with the upmost professionalism.
• Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.
• Maintain professional boundaries.
• Complete all shift tasks according to program guidelines.
• Complete inspections as required by guidelines.

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.