Hotel General Manager - Maryland

The Hotel General Manager provides strategic leadership and operational oversight for all hotel functions, including Front Office, VIP Services, Bell/Door, Valet, Housekeeping, Spa, and Retail. As the senior hotel leader, this role is accountable for overall hotel performance, including guest experience, operational excellence, revenue growth, profitability, and P&L results, while ensuring delivery of an elevated 4-Diamond/4-Star service environment.

Working closely with Revenue Management, Sales, Marketing, Player Development, Finance, Food & Beverage, Facilities, and property leadership, the Hotel General Manager develops and executes strategies that drive occupancy, rate, revenue, and long-term business performance. Success in this role requires a highly analytical and collaborative leader who can translate business objectives into operational results, leverage technology and data to improve performance, and balance VIP service expectations, hotel inventory, revenue opportunities, and overall property goals within a casino-hotel environment.

• Provide strategic leadership and executive oversight for all hotel operations, including Front Office, VIP Services, Bell/Door, Valet, Housekeeping, Spa, and Retail.
• Own hotel financial performance and P&L results, including budgets, forecasts, labor strategies, capital planning, and profitability initiatives in partnership with Finance and FP&A.
• Develop and execute short- and long-term strategies to optimize occupancy, revenue, profitability, guest satisfaction, service delivery, and market position.
• Partner with Revenue Management to develop and execute pricing, inventory, yield, forecasting, and distribution strategies informed by market conditions, demand trends, and property performance.
• Support and help drive Hotel Sales and Marketing strategies to maximize revenue and brand positioning.
• Collaborate with Player Development and casino leadership to translate VIP strategy into effective hotel inventory, arrival, amenity, service, and recovery execution, while partnering with Food & Beverage, Facilities, and other operational partners to support the overall guest experience.
• Establish and maintain VIP service standards, escalation protocols, operating procedures, controls, and accountability measures that balance guest service, inventory management, operational efficiency, and financial performance.
• Ensure hotel facilities, maintenance programs, and long-term capital needs support operational objectives and guest expectations.
• Develop and mentor hotel leaders through coaching, performance management, succession planning, employee engagement, and accountability.
• Lead continuous improvement initiatives by analyzing operational and financial performance, identifying root causes, and implementing sustainable solutions that enhance service, productivity, and profitability.
• Maintain strong working knowledge of hotel operational systems and revenue management, pricing, and distribution platforms, with the ability to navigate workflows, validate performance and reporting, identify process or technology gaps, and drive documented process improvements.
• Lead organizational change, renovations, openings, system implementations, and other major business initiatives.
• Foster a 4-Diamond/4-Star service culture centered on guest satisfaction, accountability, collaboration, and continuous improvement.
• Serve as the senior hotel leader within the property leadership team, aligning hotel operations with overall business strategy.
• Other duties as assigned.

• Strategic Leadership: Proven ability to translate business objectives into operating strategies that drive revenue growth, profitability, guest satisfaction, and organizational performance.
• Financial & Commercial Acumen: Strong understanding of hotel P&L management, budgeting, forecasting, labor productivity, capital planning, revenue optimization, and expense management.
• Hotel Operations Expertise: Extensive knowledge of hotel operations, including Front Office, Housekeeping, VIP Services, Bell/Door, Valet, Spa, and Retail, with the ability to balance service excellence and operational efficiency.
• Revenue Management & Market Insight: Solid understanding of pricing, inventory management, forecasting, distribution, yield strategy, and the competitive factors influencing hotel performance.
• Analytical & Continuous Improvement Mindset: Ability to interpret financial, operational, guest experience, and revenue data, identify root causes, and implement sustainable process and performance improvements.
• Technology & Systems Proficiency: Demonstrated ability to leverage hotel, revenue management, workforce management, reporting, and guest-service technologies to support informed decision-making and operational effectiveness.
• Leadership & Cross-Functional Influence: Proven success building high-performing teams, developing leaders, driving accountability, and partnering effectively across departments in a complex operating environment.
• Casino-Hotel Integration & Change Leadership: Strong understanding of the relationship between hotel operations and Player Development within an integrated resort environment, with the ability to lead through change, ambiguity, and evolving business needs in a 24/7 operation.

• Ability to stand and walk for extended periods of time and move up and down steps daily.
• Ability to lift 20-30 pounds.
• Use of stairs and elevators.

• Bachelor's degree in Hospitality, Business, Finance, Management, or a related field preferred; equivalent leadership experience considered.
• Seven or more years of progressive hotel leadership experience with responsibility for multiple operational disciplines, financial performance, labor management, service delivery, and team leadership.
• Experience within a 4-Diamond/4-Star, luxury, upper-upscale, independent, soft-branded, or similarly service-focused hotel environment preferred, particularly where hotel leadership operates with meaningful property-level autonomy while maintaining brand standards.
• Demonstrated financial and commercial acumen, including budgeting, forecasting, labor management, revenue optimization, expense control, and overall hotel P&L accountability.
• Strong understanding of hotel revenue management, pricing, inventory, forecasting, distribution, and hotel technology platforms that support operational and commercial performance.
• Proven success developing leaders, driving accountability, implementing operational improvements, and leading teams through change, renovations, openings, transitions, or other significant business initiatives.
• Casino-hotel or integrated resort leadership experience, including experience supporting VIP and high-value guest programs, strongly preferred.
• Ability to obtain and maintain all required gaming licenses and regulatory approvals applicable to the position.

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.