Terrain Assistant Manager - Decor

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

The Assistant Manager of the Decor Department contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in Decor Department operating procedures and support mentorship of the associate team.

Customer Experience

• →Leads by example in cultivating Terrain’s four promises: to welcome, to inspire, to inform and to appreciate our customer
• →Shares decor product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
• →Collaborates with the leadership team and Artisans on the creation of an engaging visual experience that appeals to the customer
• →Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• →Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• →Seeks out knowledge to become a product and vendor expert; plans and executes meetings that are collaborative, educational, and elevate employee confidence in servicing the customer
• →Supports team development with new hire onboarding and continued education of the team through cross training of multiple departments
• →Provides timely and specific employee feedback to create a culture of action and accountability

Visual + Business Operations

• →Supports daily operating processes such as opening and closing procedures, omni and shipment processes, and helping with facilities or IT issues
• →Assists in visual needs including store cleanliness, product display standards, stock level maintenance, visual merchandising updates, promotional signage, and markdown execution
• →Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• →Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• →Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• →Provides insights related to the customer and employee experience and communicates feedback to the Shop or Store Manager

• Terrain brand fan
• 2+ years leadership experience
• Knowledge of home décor trends & gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.