Forward-Deployed Engineer

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Forward-Deployed Engineer for strategic Healthcare & Life Sciences (HLS) engagements, you will design, prototype, deploy, and stabilize production-ready solutions using the Docusign Intelligent Agreement Management (IAM) platform. You will translate complex operational, clinical, regulatory, and technical challenges into automated workflows that eliminate manual bottlenecks, safeguard compliance, and accelerate revenue realization across enterprise HLS accounts.

This position is an individual contributor role reporting to the Director, Solution Consulting.

• →Lead workflow-first discovery across healthcare providers, payers, life-sciences companies, CROs, and regulated enterprises; connect operational pain to measurable business impact, risk, urgency, and decision criteria
• →Design and deliver focused, customer-specific demonstrations, solution workshops, and working prototypes across eSignature, CLM, IAM, integrations, identity, and regulated-signature capabilities
• →Architect robust solutions that integrate Docusign with core enterprise and clinical platforms, including Epic, Cerner/Oracle Health, Veeva Vault, CTMS, Salesforce, Workday, Coupa, SAP, OnBase, and custom APIs/webhooks
• →Translate HLS requirements involving HIPAA, BAAS, GxP, FDA 21 CFR Part 11, validation (IQ/OQ/PQ), auditability, identity verification (SMS accountless authentication, AES/QES), security, and controlled access into credible solution designs
• →Engage and align process owners, IT and security stakeholders, legal, compliance, quality, regulatory, procurement, and executive sponsors from discovery through production deployment and downstream system reconciliation
• →Lead technical discovery, architecture reviews, integration validation, RFP/RFI responses, proposals, workflow diagrams, business-process documentation, and scoped proof-of-concept (POC) activities
• →Distinguish clearly supported capability, configuration, dependency, limitation, defect, and roadmap item; establish owners and customer-facing resolution plans
• →Partner with Account Executives, Professional Services, Customer Success, Product, Support, Security, and Value Consulting to create a seamless buying, implementation, and expansion experience
• →Create and share reusable HLS reference architectures, discovery frameworks, integration playbooks, POVs, demo assets, and enablement materials; mentor and raise the technical effectiveness of other SCs across the broader field

• 12+ years of related experience with a Bachelor's degree or 8 years of related experience with a Master's degree
• Experience in software engineering, enterprise presales, solution consulting, or technical advisory, including 4+ years in customer-facing enterprise roles
• Experience designing, building, and presenting complex SaaS solutions to executive, business, technical, and regulated stakeholders
• Experience building AI-native systems and leveraging generative AI frameworks to extract structured data from complex unstructured contracts
• Experience with APIs, integrations, enterprise architecture, security frameworks, HIPAA compliance, and FDA regulations
• Experience with healthcare or life-sciences domains, including regulated workflows, EHR/EMR integration, identity and access management, and audit requirements
• Experience quantifying business impact and leading customers toward a defined proof step, success criterion, owner, and date

• Experience with patient intake, consent, provider credentialing, BAA management, clinical-trial agreements, site activation, quality agreements, or regulated supplier workflows
• Experience integrating enterprise platforms such as Salesforce, ServiceNow, SAP, Oracle, Workday, Microsoft Dynamics, and content management systems
• Experience supporting strategic enterprise sales cycles, executive POVs, complex commercial scoping, and multi-phase transformation programs
• Experience mentoring SCs and creating scalable methodologies adopted across teams

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $172,500.00 - $266,350.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $166,100.00 - $240,875.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $166,100.00 - $250,200.00 base salary

Washington DC: $172,500.00 - $250,200.00 base salary

Ohio: $157,900.00 - $228,925.00 base salary 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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