Quality Control Director

United Arab Emirates·DubaiFull-timeexecutive

Manufacturing & ProductionQuality Manager

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Quick Summary

Key Responsibilities

Quality Strategy & Leadership Define and own the end-to-end quality strategy, standards and quality management system. Give an independent view of quality risk to the VP,

Requirements Summary

Quality Strategy & Leadership Define and own the end-to-end quality strategy, standards and quality management system. Give an independent view of quality risk to the VP,

Technical Tools

Manufacturing & ProductionQuality Manager

Responsibilities

~1 min read

→Define and own the end-to-end quality strategy, standards and quality management system.
→Give an independent view of quality risk to the VP, Product Operations and the Newness Committee.
→Lead the Quality pole through strong leads with clear decision rights.
→Size the team from real workload and portfolio risk.

Confirm each project's risk score and development pathway at the brief.
Define critical quality attributes, acceptance criteria and test strategy with Packaging and Product Development.
Independently co-sign pilot homologation and final homologation (formula and pack).
Qualify suppliers and contract manufacturers for quality capability before launch.

Set quality agreements, AQL and control plans with suppliers, contract manufacturers and 3PL.
Ensure contract manufacturers operate to cosmetic GMP (ISO 22716).
Own incoming, in-process and finished goods controls, and product release.
Hold product that does not meet release criteria.
Govern deviations, concessions and change control, with Packaging.
Run supplier audits and quality scorecards, and feed Procurement business reviews.

Monitor complaints, reviews, retailer feedback and quality trends.
Own CAPA governance, from root cause to evidence of closure.
Lead the Crisis Cell from first alert to closed corrective action, with Legal.
Separate design-origin from supply-origin issues; drive supplier accountability and recovery with Procurement, Legal and Finance.
Track COPQ with Finance and target the largest sources of loss.

Keep a project quality record of each step, deviation and action, ready to extract.
Drive digital quality tools and data, linked to internal tools.
Feed lessons learned into specifications, design rules and Kaizen priorities.

Lead, coach and develop quality managers, specialists and technologists.
Build quality capability across Product Operations, suppliers and contract manufacturers.
Act as a role model for independent, fact-based judgment.

Partner with Packaging, Product Development, Regulatory, Procurement, Supply Chain, Legal, Finance and consumer care teams.
Support cosmetic and packaging regulatory conformity, including PPWR, with Regulatory.
Present quality performance, risks and decisions needed to leadership.
Escalate unresolved critical quality risks through the agreed governance route.

Requirements

~1 min read

Proven experience running quality for a brand with outsourced manufacturing (contract manufacturers and component suppliers).
Deep knowledge of cosmetic GMP (ISO 22716), quality management systems (ISO 9001), AQL sampling and release.
Solid understanding of both formula and packaging quality, including compatibility and functional testing.
Track record in supplier audits, qualification, CAPA and crisis or recall management.
Experience building a quality function and leading managers.
Data-driven: COPQ, quality KPIs and statistical tools.
Awareness of cosmetic and packaging regulations in key markets (EU, US, GCC), in partnership with Regulatory.
Track record of independent, fact-based judgment, firm under pressure and constructive with partners.
12+ years in quality, including leadership roles in beauty, personal care or adjacent regulated consumer goods.
Bachelor's/Master's in Chemistry, Engineering, Pharmacy or a related science.