IT Systems Administrator

Marolina is seeking a Systems Administrator to provide hands-on technology support across our corporate offices and retail locations. This role helps keep our employees, systems, devices, and stores connected and operating efficiently.

Working closely with the IT Director, you will manage user accounts, troubleshoot technical issues, support retail technology, prepare equipment, and maintain IT documentation. This is an opportunity for a technically curious, service-oriented professional to contribute to a growing IT team and develop their skills across a diverse technology environment.

• Administer Microsoft 365 and Entra ID, including user accounts, licenses, groups, permissions, and MFA troubleshooting.
• Manage and resolve support requests through Freshdesk, troubleshooting Windows and Mac devices, software, peripherals, and connectivity issues.
• Provide timely, professional support to corporate employees and retail teams, escalating complex issues as appropriate.

• Troubleshoot basic networking issues involving DHCP, DNS, VLANs, and Wi-Fi, including CradlePoint and Ubiquiti equipment.
• Support Shopify POS systems, including registers, card readers, receipt printers, barcode scanners, and staff accounts.
• Help maintain reliable technology operations across retail locations and minimize disruptions to store teams.

• Set up and remove employee accounts, system access, devices, and equipment in coordination with HR and department leaders.
• Configure, prepare, and ship computers and peripherals to corporate employees and retail locations.
• Maintain accurate IT asset inventories and track equipment assignments, returns, repairs, and replacements.

• Create and maintain clear, repeatable technical documentation and troubleshooting guides.
• Explain technical issues and guide non-technical employees through solutions by phone, email, or other communication channels.
• Identify recurring issues and opportunities to improve IT processes, service, and efficiency.

• 2+ years of experience in IT support, help desk, systems administration, or a related technical role.
• Experience supporting Windows environments and administering Microsoft 365 or similar platforms.
• Familiarity with user accounts, permissions, MFA, and basic networking concepts.
• Strong troubleshooting, organizational, and problem-solving skills.
• Clear communication skills and a customer-service mindset.
• Ability to manage multiple priorities, document work, and operate independently.