Customer Success Manager

• Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.

• Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.

• Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.

• Develop and execute success plans tailored to customers' strategic goals and operational workflows.

• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.

• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving

• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.

• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.

• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.

• Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance.

• Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements.

• Drive customer retention and renewals by consistently demonstrating value.

• Identify opportunities for scope expansion or additional solutions based on customer needs.

• Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals.

• Prepare for and lead formal presentations to discuss account health and future plans.

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.

• 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.

• Experience working in small teams where both strategic thinking and tactical execution are required daily

• Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.

• Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.

• Proficient in PowerBI and data analytics

• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

• Demonstrate ability to work effectively in small team environments and early-stage companies

• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization

• Willingness to travel as required (up to 30%).

We are targeting a start date of June 2026

Interview Stages:

1. Initial phone screen with HR

2. Hiring manager interview

3. Case study & roundtable

4. Reference checks

5. Offer