Business Proccess & AI Specialist - (011 - 1442)

PhilippinesRemoteFull-timemid

Business Process SpecialistBusiness Analysis & Process

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Quick Summary

Key Responsibilities

AI Automation & Process Improvement Identify repetitive tasks and opportunities to improve efficiency across administration, maintenance, and reporting. Build, test, and maintain AI assistants, bots,

Technical Tools

Business Process SpecialistBusiness Analysis & Process

What We Offer

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Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG contributions, with applicable taxes and statutory deductions handled in accordance with Philippine labor and tax laws under an Employer of Record (EOR) employment setup.

Responsibilities

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Identify repetitive tasks and opportunities to improve efficiency across administration, maintenance, and reporting.
Build, test, and maintain AI assistants, bots, and automated workflows using appropriate tools.
Connect existing systems through available integrations, APIs, or other practical solutions.
Develop AI-powered tools for document follow-ups, invoice checking, maintenance tracking, reporting, and internal knowledge management.
Monitor automation performance, troubleshoot errors, and document workflows and procedures.
Measure improvements through time saved, reduced manual work, and increased accuracy.

Maintain employee records, onboarding checklists, and document expiry tracking in BrightHR.
Maintain equipment records, maintenance schedules, work orders, and reminders in MaintainX.
Support supplier invoice processing, account coding, and reconciliations in Xero, following established approval procedures.
Review existing spreadsheets and workflows to reduce duplication and improve reporting.
Maintain accurate records and follow up missing documents, outstanding tasks, and unresolved issues.

Prepare concise reports on outstanding onboarding requirements, equipment maintenance, invoice exceptions, and operational tasks.
Work with management, the existing administrator, workshop personnel, and field crew leaders to improve processes.
Train team members on approved AI tools and automated workflows.
Provide regular progress updates, document improvements, and escalate issues requiring management approval.
Maintain confidentiality and ensure AI-generated outputs are checked before use.

Requirements

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Hands-on experience building and maintaining AI assistants, bots, or business workflow automations.
Ability to demonstrate a real automation project and explain how it works, how errors are handled, and what results it achieved.
Practical experience with AI tools and automation platforms such as ChatGPT, Claude, Microsoft Copilot, Make, Zapier, n8n, or Power Automate.
Experience administering business systems and improving operational processes.
Strong Excel or spreadsheet skills, with the ability to organise and validate data.
Experience with Xero supplier invoices and reconciliations.
Experience maintaining employee, compliance, equipment, or other business records.
Understanding of system integrations, workflow testing, permissions, and error handling.
Strong organisational, problem-solving, and follow-up skills.
Clear written and spoken English and the ability to communicate with Australian stakeholders.
Ability to work independently, exercise sound judgement, and escalate issues when necessary.
Reliable internet connection and availability for agreed overlap with NSW business hours.

Experience with BrightHR and MaintainX, or similar HR and maintenance management systems.
Familiarity with APIs, webhooks, or basic scripting.
Experience supporting Australian construction, civil contracting, drilling, trades, logistics, or equipment-based businesses.
Experience documenting processes and training teams to adopt new systems.