General Manager (001-1116)

• →Lead, mentor, and manage department heads across Accounts & Administration, Templating, Programming, Design, and Customer Service
• →Drive team performance through coaching, goal setting, and regular performance reviews
• →Oversee daily operations to ensure productivity, quality, and service standards are consistently met
• →Monitor departmental KPIs and implement strategies to improve efficiency and performance
• →Allocate resources and manage workloads across teams
• →Develop and improve operational processes and workflows
• →Collaborate with senior leadership on business planning and strategic initiatives
• →Support recruitment, onboarding, employee development, and succession planning
• →Resolve operational and team challenges while fostering a positive, accountable culture
• →Ensure exceptional customer service and cross functional collaboration across all departments

• Minimum 5+ years of experience in a General Manager, Operations Manager, Business Manager, or similar leadership role
• Proven experience managing multiple departments and leading teams of 30+ employees
• Strong leadership, coaching, and people management skills
• Experience working with Australian businesses is highly desirable
• Previous experience with Real Hub or the Australian real estate industry is advantageous but not essential
• Strong understanding of KPI management, workforce planning, and operational improvement
• Proficiency with project management and collaboration tools such as Asana, Monday.com, ClickUp, Trello, Jira, or similar platforms
• Strong knowledge of Microsoft Office 365 or Google Workspace
• Excellent communication, organisational, and problem solving skills
• Ability to work Australian business hours and lead a remote team effectively
• Must be willing to work onsite from the Makati office, where the Philippine team of approximately 30 employees is based.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Be available for meetings and collaboration during core [AEST or PHT] business hours
• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)