Learning and Development Coordinator (007-1011)

We are seeking a highly organised and proactive Learning & Development Coordinator to support the delivery of exceptional learning experiences for our client's coaching and training programs.

This role serves as the operational backbone of the Learning & Development function, ensuring training platforms, learning resources, onboarding processes, coaching session materials, reports, and client communications run smoothly and efficiently.

The ideal candidate is detail oriented, resourceful, tech savvy, and capable of managing multiple priorities across various platforms without requiring constant supervision. You'll work closely with the Head of Learning & Development to maintain learning systems, support content creation, monitor client engagement, and ensure a seamless experience for every client.

Key Responsibilities:

• Set up new clients across learning and operational platforms.
• Ensure all required learning resources, programs, and materials are ready before program commencement.
• Coordinate client offboarding processes and maintain accurate records.
• Support smooth transitions throughout the client lifecycle.

• Download and process coaching and training session recordings.
• Upload and organise recordings within designated platforms.
• Publish session resources and notes within client portals.
• Ensure timely delivery of learning materials following each session.

• Design and update presentation materials for workshops, coaching programs, and online courses.
• Maintain consistency with company branding and visual standards.
• Collaborate with stakeholders to ensure learning materials remain current and effective.
• Support content formatting and preparation for digital learning delivery.

• Assist the Head of Learning & Development with content research and preparation.
• Organise and structure learning materials for online delivery.
• Maintain familiarity with the company's learning programs, tools, and resources.
• Support ongoing updates and enhancements to the training library.

• Maintain and update Learning Management Systems (LMS) and internal learning resources.
• Ensure learning content remains organised, accurate, and accessible.
• Keep internal tracking boards and client records current.
• Support the ongoing maintenance of digital learning environments.

• Conduct quality assurance checks on new learning content and resources before release.
• Audit learning portals regularly to ensure a seamless user experience.
• Monitor client engagement and identify learners who may require additional support.
• Proactively identify and resolve issues such as broken links, missing resources, or outdated content.

• Produce weekly onboarding and learning operations reports.
• Generate monthly client engagement reports.
• Monitor learning platform usage, course participation, and completion trends.
• Provide insights and recommendations based on learning analytics.
• Ensure reports are accurate, well presented, and delivered on time.

• Communicate learning updates, announcements, and new resources to clients.
• Assist in managing online communities and learning groups.
• Escalate client concerns and engagement issues to relevant stakeholders.
• Ensure all communications align with company standards and brand voice.

• Manage day to day Learning & Development administration.
• Support graphic design tasks using Canva.
• Assist with basic video production coordination and content publishing.
• Contribute to process improvements and operational efficiencies.
• Support additional administrative tasks as required.

Success in this role will be measured by:

• On time completion of client onboarding and offboarding activities.
• Timely processing and publishing of coaching session recordings and resources.
• Accuracy and maintenance of learning platforms and training libraries.
• Timely delivery of slide decks and learning materials.
• Successful completion of quality assurance reviews before content publication.
• Monitoring and reporting of learner engagement activities.
• On time delivery of weekly and monthly reports.
• Accuracy and consistency of client communications.
• Effective monitoring and management of community engagement channels.
• Contribution to process improvements and operational efficiency initiatives.

• 2+ years of experience in Learning & Development, Training Coordination, Operations Support, Project Coordination, or a similar role.
• Experience working with Learning Management Systems (LMS) and online learning platforms.
• Strong administrative and organisational skills.
• Excellent written and verbal English communication skills.
• Experience creating presentations and learning materials.
• Proficiency with Canva and Google Workspace tools.
• Strong attention to detail and commitment to quality.
• Ability to manage multiple priorities independently.
• Comfortable learning and navigating new software platforms.
• Strong reporting and analytical skills.
• Experience supporting online training, coaching, or education programs is highly desirable.
• Basic video editing and graphic design skills.

• Experience with platforms such as UpCoach, Monday.com, GoHighLevel (GHL), Loom, Zoom, or similar tools.
• Exposure to online course creation or instructional design.
• Previous experience working with Australian businesses.

• Have a creative mindset.
• Possess a strong eye for design and visual presentation.
• Enjoy learning about design, training, and content creation.
• Can balance professionalism with a relaxed and approachable personality.

The client is placing significant emphasis on finding the right personality fit.

The ideal candidate is:

• Highly coachable and eager to learn.
• Positive, friendly, and open to feedback.
• Comfortable working within a casual and collaborative team environment.
• Able to handle pressure and communicate confidently with senior leadership.
• Proactive and capable of taking initiative without waiting for instructions.
• An excellent communicator with strong critical thinking skills.
• Resourceful and solutions focused.
• Organised and dependable.
• Adaptable in a fast paced environment.
• Someone who enjoys contributing to a positive team culture.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)