Senior Admin/Deal Support (AU Home Loan Mortgage experience) (021 - 993)

• →Support a team member with AOL entries and mortgage application administration.
• →Assist with preparing and organizing information required for loan applications.
• →Request, collect, and organize supporting documents from clients.
• →Maintain accurate and up-to-date records in Broker Engine and other relevant systems.
• →Ensure documents and application information are complete, accurate, and properly organized.
• →Follow up with clients, lenders, and other stakeholders for outstanding information or documents.
• →Monitor outstanding tasks and follow-ups to help keep deals progressing.
• →Assist with tracking applications and maintaining accurate deal status through to settlement.
• →Support a team member with day-to-day administrative and deal support tasks.
• →Identify missing information, inconsistencies, or potential issues and raise them promptly.
• →Help maintain organized and efficient processes across assigned loan files.
• →Take on additional responsibilities as your knowledge and confidence in the role develop.

• Minimum 5 years' experience working as a Senior Admin/Deal support or similar work?
• Do you have experience working in an Australian mortgage broking, loan processing, mortgage administration, credit support, or a similar role.
• Experience with AOL, Broker Engine, or similar Australian mortgage systems is highly desirable.
• Good understanding of the Australian mortgage application process.
• Strong administrative and organizational skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal English communication skills.
• Ability to manage multiple applications, tasks, and follow-ups simultaneously.
• Comfortable working independently in a remote environment.
• Proactive approach with the ability to identify what needs to be done rather than waiting for instructions.
• Willingness to learn and develop a deeper understanding of Australian mortgage processes.
  

The ideal candidate is smart, organized, proactive, and detail-oriented. They don't need to know everything from day one, but they should be curious, willing to learn, and capable of picking things up quickly.

We're looking for someone who takes ownership of their work, keeps deals and information organized, follows up without needing constant reminders, and knows when to ask questions or escalate an issue.

The team member you’ll be supporting will provide guidance and oversight where required, so the ability to learn, take feedback, and progressively become more independent is particularly important.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• The candidate must work exclusively with the client’s business from their hire date and must not have any other ongoing employment, client work, freelance engagements, or side hustles.