Technical Support Engineer

At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Our client is a rapidly growing AI-powered software company transforming digital validation processes within the pharmaceutical, biotechnology, and medical device industries. Their platform leverages artificial intelligence and automation to dramatically reduce validation timelines and costs, helping regulated organizations accelerate innovation while maintaining compliance and quality standards.

As a fast-growing scale-up, the company offers the opportunity to work on meaningful technology that directly impacts life sciences teams around the world.

We are looking for a Junior Support Engineer to join a growing engineering team supporting customers across the life sciences industry. This is an excellent opportunity for an early-career software engineer who enjoys debugging technical issues, solving customer problems, and working directly with modern web technologies.

As the first point of technical support, you will investigate customer-reported issues, diagnose bugs, implement fixes, and communicate solutions clearly to customers. You’ll work closely with engineering, product, and QA teams while gaining hands-on experience across the full software stack.

• →Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase.
• →Investigate customer-reported issues and reproduce bugs within the application.
• →Use Cursor or similar AI-powered development tools to trace errors and identify root causes.
• →Debug front-end and back-end systems, including APIs, databases, and application logic.
• →Implement maintainable fixes using TypeScript across the application stack.
• →Improve edge-case handling, reliability, and overall application performance.
• →Draft clear and professional customer emails explaining issues, resolutions, and next steps.
• →Provide calm and empathetic support during high-pressure customer situations.
• →Collaborate with product, QA, and engineering teams to prioritize and resolve issues.
• →Assist with patch releases and ongoing platform improvements.
• →Update internal documentation, runbooks, and knowledge base articles to improve future support processes.

• Experience developing applications using JavaScript and TypeScript.
• Hands-on experience with Next.js, React, Node.js, Supabase, and SQL.
• Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail.
• Ability to work independently, take ownership of issues, and drive resolutions to completion.
• Excellent written English communication skills and the ability to explain technical concepts to non-technical users.
• Comfortable communicating directly with customers and diagnosing technical issues in a professional manner.
• Experience using modern development workflows, version control systems, and software engineering best practices.
• Experience independently shipping software features or contributing to production applications is preferred.
• Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus.
• Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.