Assistant Front Office Manager

["us-Ca-Big Sur"]mid

Front Office ManagerHospitality & Tourism

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Quick Summary

Key Responsibilities

$68,640 – $73,000 annual salary Compensation & Benefits Full-time, exempt position with eligibility for Hyatt’s comprehensive benefits, including complimentary hotel stays, wellness programs,

Technical Tools

Front Office ManagerHospitality & Tourism

Responsibilities

~1 min read

→Assist in the daily management of Front Office operations, including Front Desk, Concierge, Bell Services, and Night Audit.
→Support recruitment, onboarding, scheduling, and training of Front Office colleagues.
→Champion service excellence by modeling authentic, personalized guest interactions.
→Monitor guest arrivals and departures, addressing any concerns or requests promptly and thoughtfully.
→Collaborate closely with Housekeeping, Sales, Food & Beverage, Spa, Human Resources, Finance, and other departments to coordinate guest needs and ensure smooth operations.
→Maintain accurate records, manage departmental expenses, and support operational efficiencies.
→Serve as Manager on Duty as needed and maintain a visible presence to support both guests and colleagues.

What We Offer

~1 min read

✓Full-time, exempt position with eligibility for Hyatt’s comprehensive benefits, including complimentary hotel stays, wellness programs, tuition reimbursement, paid time off, and more.

✓Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees.

Requirements

~1 min read

Previous hotel supervisory or management experience required; Front Office experience strongly preferred.
Luxury resort or hotel experience preferred.
Familiarity with Opera PMS and other hospitality systems preferred.
Computer proficiency required.
Excellent communication and interpersonal skills.
Proven leadership abilities with a passion for developing and supporting team members.
Ability to build positive, effective relationships with colleagues across multiple departments.
Valid driver’s license required.
Flexible schedule required, including weekends, evenings, and holidays.

Ability to stand, walk, and move through the resort for prolonged periods.
Must be able to lift up to 25 pounds occasionally.
Ability to work indoors and outdoors as needed, including varying weather conditions.

Location & Eligibility

Where is the job

["us-Ca-Big Sur"]

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $68,640–$73,000 a year; 5% above the $67,200 median for Front Office Manager jobs on Jobera (28 salaries).
Posted: Today
Employer: has 1,226 open jobs on Jobera.