Director of Rooms

Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui’s premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world.  The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants. 

The Director of Rooms will be directly responsible for Villa Owner Relations, Guest Services/Concierge. 
 

The Director of Rooms oversees efforts to provide luxury service to villa owners as well as transient and group guests. They maximize room revenues and profit in conjunction with the Director of Commercial Strategy. The Director of Rooms coordinates with other divisions on major projects such as renovations, capital expenditures, & equipment changes. In addition, they are highly involved in revenue, occupancy, labor and expense forecasting. This role is also responsible in leading, training, and coaching of colleagues on providing high-quality customer services. The Director of Rooms will report directly to the General Manager.

 Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

 This is not your typical career opportunity.  This is the Hyatt Touch.

• Minimum of four years Hotel Management experience at the Director level or above
• Minimum of two years Front Office management experience
• Minimum of one year Housekeeping management experience
• Previous resort experience preferred
• A true desire to satisfy the needs of others in a fast paced environment
• Service Orientation with refined verbal and written communication skills
• Ability to work a flexible schedule
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Union experience preferred
• Must have excellent organizational, interpersonal and administrative skills