General Manager - Grand Hyatt Phu Quoc

For internal applications, please contact: roy.luo1@hyatt.com

Job Overview
Lead Grand Hyatt Phu Quoc, a luxury resort planned at close to 1,000 guest rooms and targeted to open in late 2027. The role covers Grand Hyatt Phu Quoc, with overall responsibility for hotel performance, colleagues, guests and owner relations.
With support from Hyatt’s pre-opening team, you will build the leadership team, establish operating disciplines and prepare the hotel for launch. You will provide visible, hands-on leadership through opening and the operating ramp-up, delivering a consistent Grand Hyatt experience across leisure stays, dining and events.

Key Responsibilities

Lead The Opening

Work with the pre-opening team to manage hotel readiness, the critical path and pre-opening budget. Align recruitment, training, systems, procurement and operating supplies with project milestones, with clear responsibilities and escalation routes.

Deliver A Safe Opening. 

Align room and facility readiness with the agreed project schedule. Coordinate commissioning, handover, permits, life-safety readiness and operating trials with the responsible specialists. Protect guests and colleagues from ongoing works and escalate unresolved risks before opening.
 

Build The Team and Culture

Recruit and develop a capable leadership team and local talent pipeline. Align staffing and training with operating needs, and work with HR and the owner on employee accommodation, transport and colleague facilities that support recruitment and retention.
 

Establish Grand Hyatt Service

Lead service delivery across rooms, food and beverage, recreation and events. Prepare teams for high-volume guest flows and concurrent activities while maintaining luxury service, brand standards and effective service recovery.
 

Own Financial Performance 

Lead the full hotel P&L, business plan, budgets, forecasts and capital priorities. Control pre-opening expenditure and the staffing and cost ramp-up, using operating data to improve revenue, profitability, productivity and asset performance.
 

Build The Commercial Base

Develop positioning, sales, distribution and revenue strategy with the commercial team. Balance leisure, group and event demand with available inventory and facilities, building sustainable business beyond launch and responding to seasonality.
 

Manage Owner and Stakeholder Relationships

Build trust through clear reporting, timely decisions and practical solutions. Explain operational and financial trade-offs, follow through on agreed actions and maintain productive relationships with the owner, Hyatt, local partners and authorities.
 

Plan Resort Logistics

Establish reliable purchasing, inventory, transport and service arrangements for an island location. Test supplier capacity, contingency plans and essential outsourced services against opening volumes and future operating needs.
 

Protect People and The Business

Ensure operations meet applicable requirements and Hyatt standards for safety, security, ethics and responsible business. Lead emergency preparedness, business continuity, sustainability and community engagement with the relevant teams.
 

Sustain Performance After Opening

Monitor guest experience, colleague capability and retention, commercial performance and operating risks. Resolve recurring issues, develop successors and adapt the operating model as the hotel moves into established operations.

What You Bring

• Demonstrated success as a General Manager with full hotel P&L and people accountability in a large, complex luxury full-service hotel or resort.
• Strong operational and commercial judgement across rooms, multiple food and beverage outlets and group or event business, with a clear
  understanding of luxury guest expectations.
• A hands-on approach to building teams and solving operating problems, with a record of sustained involvement and measurable results.
• Effective owner communication, financial discipline and cross-cultural leadership, including the ability to explain trade-offs and protect standards while finding practical solutions.
• Ability and willingness to be based in Phu Quoc and agree a realistic joining date and commitment through opening and the operating ramp-up.
   

Additional Experience We Value

• Hotel pre-opening or launch experience would be an advantage.
• Luxury resort or island operations, including employee accommodation, transport, supply logistics and seasonal demand.
• Experience with substantial room inventory, family leisure and complex events or banquet operations.
• Vietnam or wider Southeast Asia experience, and familiarity with Grand Hyatt or comparable luxury brand standards.
• A degree in hospitality, business or a related discipline is preferred; equivalent relevant experience will be considered.
   

How You Lead
Bring Hyatt’s leadership expectations to life:

• Care Deeply
• Learn Passionately
• Adapt Intentionally
• Win Together Through Connection
• Own It
• Cultivate Colleagues