Outdoor Experience Supervisor

Thompson Palm Springs is seeking a friendly and service-oriented Outdoor Experience Supervisor to join our team!

Since opening in 2024, Thompson Palm Springs has quickly established itself as the desert’s most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events.

The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs was recently recognized among Condé Nast Traveler’s Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Condé Nast Readers’ Choice Awards (2025).

The Outdoor Experience Supervisor supports the Director of Outdoor Experience in the daily operation of all outdoor resort venues, including pool decks, cabanas, daybeds, pool service, and Upper Stories. This role provides hands-on leadership, supervises team members, ensures service standards are met, and helps create a vibrant, luxury guest experience. The Supervisor serves as a visible presence throughout outdoor spaces, assisting with guest needs, team development, and operational execution. Responsibilities include, but are not limited to, the following:

• Supervise the daily operation of pool decks, cabanas, daybeds, and outdoor guest experiences.

• Support the execution of Upper Stories operations, ensuring the space is properly set up, maintained, and guest-ready.

• Lead by example while providing exceptional guest service and resolving guest concerns promptly and professionally.

• Assist with scheduling, training, coaching, and development of Outdoor Experience colleagues.

• Conduct daily inspections of outdoor areas to ensure cleanliness, safety, organization, and brand standards.

• Monitor cabana and daybed reservations and ensure seamless service delivery throughout the guest experience.

• Partner with Food & Beverage, Events, and Hotel Operations teams to execute resort programming and special events.

• Assist in managing labor, supplies, and operational expenses within established budgets.

• Support communication between departments to maintain efficient operations and elevated guest satisfaction.

• Ensure compliance with all safety, sanitation, and company policies and procedures.

• Complete administrative tasks, shift reports, and operational follow-up as needed.

• Perform other duties as assigned.

Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is a nonexempt (hourly) role. The budgeted rate for this role is $24.00. This is the hourly rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual hourly rates will be based on a number of factors including experience, and education. 

Why work for Thompson Palm Springs? 

• Health, Dental, Vision Insurance eligibility after 30 days of employment

• Paid Time Off (PTO)

• Compassionate Leave

• Life Insurance

• Paid Holidays

• 401k Retirement Savings Plan & Company Match 

• Paid Parental Leave & Adoption Assistance Program 

• Free & Discounted Hotel Rooms at Hyatt Hotels around the World! 

• Tuition & Wellness Reimbursement

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing 

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity 

• Riverside Food Handler's Card and (Responsible Beverage Service (RBS) Certificate

• Must be 21 years old or older

• Minimum 2 years of supervisory experience in hospitality, resort operations, food & beverage, pool operations, guest services, or a related field.

• Luxury, lifestyle, resort, or high-volume hospitality experience preferred.

• Strong guest service, communication, and problem-solving skills.

• Ability to lead and motivate teams in a fast-paced outdoor environment.

• Working knowledge of Microsoft Office and POS systems.

• Flexible schedule with the ability to work weekends, holidays, and peak business periods.

• Ability to work outdoors for extended periods in varying weather conditions.