Salute To Service Concierge - Part Time Winter Seasonal

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport.  The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Salute to Service Concierge (Seasonal Part-Time) | Winter 2026-2027

Location: Grand Hyatt Deer Valley
Proposed Start Date: December 1
Schedule: Part-Time; weekends (Thur-Sun), holidays, and evenings required
Reports To: VIP + Recreation Manager
Compensation: $24.00/hour plus commission opportunities through partner vendors
Number of Positions: 1

Role Summary

The Salute to Service Concierge serves as the primary ambassador for Grand Hyatt Deer Valley's Salute to Service Program and partnership with MIDA. This role is dedicated to creating meaningful, personalized experiences for military members, veterans, and their families while ensuring exceptional hospitality throughout their stay.

The position is responsible for managing the guest journey from arrival through departure, maintaining expertise on all Salute to Service benefits and offerings, and overseeing the daily presentation and experience standards of the North Star Lounge, the property's dedicated gathering space for Salute to Service guests.

Working closely with Front Office, Concierge, and community partners, the Salute to Service Concierge will foster connection, recognition, and memorable moments that reflect Grand Hyatt Deer Valley's commitment to honoring service and strengthening community partnerships.

Key Responsibilities

Salute to Service Program Expertise

• Serve as the primary on-property point of contact for Salute to Service guests and military families.
• Maintain expert knowledge of all program benefits, eligibility requirements, experiences, and partnerships.
• Welcome participating guests upon arrival and ensure awareness of available amenities, services, and exclusive experiences.
• Assist guests with questions regarding program offerings and facilitate access to applicable benefits.

North Star Lounge Stewardship

• Oversee the daily presentation, cleanliness, readiness, and guest experience within the North Star Lounge.
• Ensure lounge amenities, collateral, refreshments, and guest touchpoints are consistently maintained.
• Create a welcoming environment that encourages connection, comfort, and recognition for military families and veterans.
• Coordinate with operational departments to maintain the lounge as a premier guest space reflective of luxury hospitality standards.

MIDA Partnership Support

• Represent and champion the property's partnership with MIDA through guest engagement and program activation.
• Assist with military appreciation initiatives, recognition moments, and support in Salute to Service program programming.
• Promote awareness of the partnership among guests and colleagues, helping reinforce the purpose and impact of the program.

Personalized Concierge Services

• Arrange dining reservations, transportation, recreation activities, ski lessons, lift tickets, rentals, childcare, and local experiences.
• Create customized itineraries tailored to guest preferences, family composition, and stay objectives.
• Anticipate needs and identify opportunities to elevate memorable moments throughout the guest journey.

Destination Expertise

• Maintain extensive knowledge of Deer Valley Resort, Park City, Midway, Heber Valley, and surrounding attractions.
• Provide recommendations on skiing, snowboarding, snowshoeing, tubing, Nordic skiing, sleigh rides, holiday events, and local experiences.
• Serve as a trusted resource for both first-time and returning visitors.

Guest Recognition & VIP Experience

• Partner with VIP Services to execute arrivals, celebrations, milestone recognition, and personalized guest touches.
• Identify opportunities to surprise and delight guests through thoughtful service and relationship building.
• Support the recognition of military service and personal milestones in a meaningful and authentic manner.

Operational Collaboration

• Work closely with Front Office, Concierge, Recreation, VIP Services, Housekeeping, and Food & Beverage teams.
• Ensure seamless communication regarding guest preferences, special requests, and program participation.
• Maintain accurate documentation and follow-up within hotel systems.

 Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Ski Pass*

• Excellent training, professional development and more

   

*Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• Previous luxury hospitality, concierge, guest services, recreation, or customer service experience preferred.
• Strong knowledge of Park City, Deer Valley, and surrounding recreational offerings.
• Understanding of winter sports and resort operations preferred.
• Exceptional interpersonal, communication, and relationship-building skills.
• Passion for serving military families, veterans, and community-focused programs.
• Ability to independently manage guest experiences while balancing multiple priorities.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced luxury resort environment.
• Flexible availability including weekends, evenings, holidays, and peak occupancy periods.

Preferred Candidate Attributes

• Demonstrates genuine appreciation for military service and family experiences.
• Takes ownership of guest spaces and experience standards.
• Builds meaningful relationships with guests, colleagues, and community partners.
• Possesses a warm, polished, and highly service-oriented demeanor.
• Comfortable acting as the face of an important resort initiative and community partnership.