Account Handler - Commercial & Schemes

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden - Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress.  When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden – Commercial & Schemes are on the hunt for a Renewal Account Handler within our highly successful Commercial Schemes division to support our team in delivering a first-class service to our clients. You will be responsible for achieving personal operational targets whilst upholding outstanding customer service to our clients.

This is a fantastic opportunity for someone who is eager to develop their career within the insurance industry. You will join a dynamic and successful organisation that values collaboration, innovation and excellence in everything we do. You will be responsible for contacting and renewing our already established clients within our specialist let property team – Protect My Let.

Please note this is a full-time, fixed term contract for Maternity cover. You will be based in either our Colchester or Cheltenham office.

• Prioritise and handle all work promptly and accurately
• Crafting and maintaining relationships with Insurers and all Divisions around the company
• Hitting/exceeding individual and team targets for income
• Handle all queries, written or by telephone in a professional manner and process effectively in line with service standards
• Listening to the clients’ challenges and offering help to investigate and provide new solutions
• Negotiating and influencing effectively, both internally and externally, to achieve business objectives – including upselling
• Produce accurate and professional documentation at all times – issuing renewal/Mid Term adjustment documentation
• Process adjustments in line with procedures

• A minimum of 2 years customer service and administration experience that includes up selling and be able to demonstrate an excellent understanding of sales/renewing and client service

• Customer focused approach, with prior experience gained within a telephony-based service role
• Accuracy and attention to detail
• Ability to process work quickly and efficiently
• Ability to prioritise work and meet deadlines
• Good literacy and numeracy

• 5 GCSE A*-C including Maths and English
• A level (desirable)
• Cert CII (desirable)

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.