Customer Service Advisor - Commercial & Schemes

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

• Handle customer enquiries by phone and email in a professional manner

• Manage a high volume of incoming calls and provide excellent customer service

• Process policy documentation and customer requests accurately

• Update and maintain customer records and systems

• Process payments in line with company procedures

• Prioritise workloads to meet service standards and deadlines

• Escalate complex queries when required

• Participate in team meetings and training sessions

• Minimum 12 months' customer service experience

• Previous administration experience

• Comfortable working in a telephone-based environment

• Experience handling high volumes of customer enquiries

• Excellent communication and customer service skills

• Strong attention to detail and accuracy

• Good administration and data entry skills

• Ability to work efficiently and prioritise workload

• Good literacy and numeracy skills

• 5 GCSEs (or equivalent), including Maths and English

This is a great opportunity to build a career in insurance within a supportive team, with full training provided.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.