Executive/Senior Executive - Claims

Howden is a leading global insurance intermediary group, built on employee ownership. Founded in 1994, it delivers insurance, reinsurance and underwriting services for clients ranging from private individuals to the world's largest multinationals.

The Group operates in 57 countries across Europe, the USA and Latin America, the Middle East, Asia Pacific and Africa, with 25,000 people managing over $54 billion in premiums for clients.

Further information is available at www.howdengroup.com and www.howdengroupholdings.com.

Provision of day-to-day claims function under supervision of managers

1. PROVISION OF CLIENT SERVICE

1.1 Provide the highest quality claims advice, handling and guidance to Howden’s clients, including:

• Providing professional advice to clients for facilitating the claims process

• Answer claims inquiries and providing high quality service to our clients

1.2 Day-to-day provision of the Hong Kong claims function, including:

• Handle all classes of General Insurance claims

• Liaise/communicate/negotiate with insurers/representatives and other service providers

• Provide claims related information to Account Management Team

• Supervise/maintain claims data in claims system

• Prepare claims reports and statistics

• Ad-hoc projects assigned

1.3 Implement account on-boarding and management of client’s claims portfolio to represent the best possible risk on behalf of clients

1.4 Undertake any other client-related tasks &/or functions as from time-to-time may be necessary.

2. PROVISION OF TECHNICAL AND FUNCTIONAL CLAIMS EXPERTISE

2.1 Provide ad hoc advice and support to other members of staff regarding technical claims issues.

3. ADMINISTRATION & TRAINING

3.1 Maintain the full & proper maintenance of all files, computer records and any other company records and systems relevant to this job specification, in accordance with the direction of the Company.

3.2 Comply with local requirements.

We have seen time and again that when we give our teams the space to perform and the support to grow, our clients reap the rewards.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Finding the most talented and entrepreneurial people to join Howden has been and will continue to be key. If you are interested in the above role, please send your Curriculum Vitae with full career details, availability, current and expected salary to us.

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