International Private Medical Insurance (IPMI) Claims Technician

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We are seeking a detail-oriented and motivated Claims Technician to join our growing International Private Medical Insurance (IPMI) team. The successful candidate will support the efficient handling and administration of medical insurance claims for international policyholders, ensuring high levels of accuracy and customer service.

• →Process and assess medical insurance claims in line with policy terms and conditions.
• →Review medical documentation, invoices, and support records for completeness and accuracy.
• →Liaise with healthcare providers, brokers, clients, and internal departments regarding claim requirements and status updates.
• →Provide prompt and professional support to clients regarding coverage, claims, and administrative processes.
• →Ensure claims are handled within agreed service levels and regulatory standards.
• →Maintain accurate records and update claims systems accordingly.
• →Assist in identifying potential fraud, discrepancies, or escalated cases.
• →Support the claims team with administrative and operational tasks as required
• →Ensure compliance with internal procedures and international insurance regulations.
• →Contribute to continuous process improvements to enhance efficiency and customer experience.

• Bachelor’s degree in insurance, Healthcare Management, or a related field.
• Previous experience in insurance claims administration, ideally within Health Insurance or IPMI.
• Excellent English command, both written and verbal.
• Proficient in Microsoft Office Suite and familiar with insurance CRM systems.
• Insurance Agent Certification is a plus.

• Excellent communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Experience working with international clients or expatriate populations.
• High attention to detail, accuracy and strong time-management skills.
• Ability to work collaboratively in a multicultural and fast-paced environment.

💰 Competitive salary and performance-based incentives

🌍 Global Working Environment

📚 Ongoing training & career development

🩺 Private medical insurance

🚀Supportive, entrepreneurial culture focused on growth, development, and collaboration

All applications will be considered in strict confidence; however, only relevant profiles will be considered in the recruitment process.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.